Having this bug on a Facebook Ads Agency Account

ToyBox Marketing

Elite Member

Jr. VIP

Feb 18, 2025

1,943

451

• Nov 29, 2025

• #21

You might need to get a new account since its getting linked to a previous domain. You can look into verifying the domain and check.

 

varrper

BANNED

Sep 8, 2025

282

30

• Nov 29, 2025

• #22

There was exactly the same situation, the support did not help me in any way) They said I needed to create a new advertising account

 

Glebagency

Junior Member

Jr. VIP

Sep 9, 2025

162

32

• Dec 3, 2025

• #23

Are you trying to make changes in an old campaign? We need to add it to a new campaign in a new account.

 

NoTY5

Regular Member

Mar 1, 2024

328

39

• Dec 4, 2025

• #24

Hey mate — annoying as hell but fixable. Quick gameplan:

• Ask the agency to verify & add your ecommerce domain in Business Manager (Domains > Add & Verify).
• In the ad setup use a URL that matches a verified domain (or a subdomain).
• If they can’t add it, ask them to open a Facebook Business Support ticket showing ownership + ad spend history and request domain whitelist/change.
• Temporary workaround: use a landing URL on one of the allowed domains and redirect (risky—FB may flag it).