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Have you ever had an SEO client you just couldn't please, no matter what you did

Discussion in 'Black Hat SEO' started by theindiaphile, Sep 13, 2011.

  1. theindiaphile

    theindiaphile Senior Member

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    So here's the thing. I've taken a client from page 60, to page 1 in 6 weeks for about eight medium-high level competition keywords.

    I charged her a fair amount, less than industry average, and was always polite.

    However, she has now sent me three of the most aggressive emails I've ever received, and is unhappy with every aspect of my service. She claims the quality of the backlinks (linkpushing, thesilent - two of BHW's finest i.m.o.) are dubious and unprofessional, and is hiring a third party firm to investigate my firm's behaviour!

    All I can say is, this has been an extraordinary experience for me in dealing with someone's ingratitude and hostility. Does anyone have any advice on how I should handle this?
     
  2. toyo

    toyo BANNED BANNED

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    looks like your client is just trying to opt for a refund.
     
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  3. Troshi

    Troshi Senior Member

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    Thats bs, I'm sorry bro. If you don't mind, how much did you charge for that?
     
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  4. Danny1111

    Danny1111 Elite Member

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    there is a fine line between professionalism and going too far towards BH - because they have a reputation to protect.

    What I mean is - for those type of firms using scraped articles etc is a liability - so you need to have them supply what they want to use - and then proceed to do your thing.

    Personally would just refund them 50% and say sorry - it's just not going to work out... you just don't need the aggravation.
     
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  5. playerapX

    playerapX Regular Member

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    Did your client agree to using Blackhat SEO? Im sure you heard about JCpennys etc... You should always make sure ur client is 100% ok with doing bh seo before you doit.
     
  6. flexnds

    flexnds Power Member

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    How long have you been doing SEO for them. Typically a situation like this arises when another SEO company is trying to take your place. I can't comment on those two link building services because I have yet to use them. Other than that, I would bite my tongue and ask them exactly what they would like to see. Just hang on to them, do the work, and collect the paychecks as long as possible. That's about all you can do in situations like this.
     
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  7. theindiaphile

    theindiaphile Senior Member

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    Playerapx, personally I don't really believe white hat SEO exists. As soon as you write a page with specific keywords in it, you're in the process of trying to manipulate SERP results which is a step away from merely writing good content and hoping Google is a happy democracy where the right things float to the top. We all know they don't. And by the fact someone's even hiring an SEO firm, suggests they know this too.

    What I clearly explained to the client on our first meeting was that the processing of increasing relevancy for a particular search term means there may be articles out there which are not written for their literary content but for their SEO effect. I further explained that it was unlikely any of their customers would ever come into contact with these articles, which is true.
     
  8. playerapX

    playerapX Regular Member

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    and if you have a contract with them ..."which you defiantly should always have".... Than you should be fine. But ya Flexnds is prolly right another SEO company is trying to snake your client from you.
     
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  9. theindiaphile

    theindiaphile Senior Member

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    flexnds. This is extremely wise and I think exactly what has happened.

    The first big of aggression came with an email entitled 'What can you tell me about the Panda algorithm?'

    She then quoted a whole lot about 'backlinks from things called ‘content farms', which are low quality websites that contain poor quality, so called ‘articles' (often sparse and poorly written paragraphs of text submitted by site owners themselves) It seems someone was informing her of all this stuff and making her suspicious and unhappy.

    I've just googled that phrase and it comes from a UK based internet firm in their blog section. Hmmmm The plot thickens... Are they actively poaching clients from people?
     
  10. BigMarcusStud

    BigMarcusStud Senior Member

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    I was going to ask if your client is a she, but then your second paragraph confirmed it.

    A tip from Boiler Room - "Don't pitch the bitch."
     
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  11. lablinks

    lablinks Senior Member

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    What you do need to let her know is if you can take her site up, you can as well take those sites down so far that she will never see any traffic coming.
    I advise you doing rankings for "clients" through 301 redirects. That way you can turn the button on & off any time within seconds with little to nothing traceable.
     
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  12. DieselWeasel

    DieselWeasel Newbie

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    I was gonna say JUST THAT! As soon I saw in the 1st post the word "SHE" I thought to myself , "Oooh boy!" :p

    But man! You charged less than the industry standard and now she's bitchin? Talk about no good deed goes unpunished.
     
    Last edited: Sep 13, 2011
  13. flexnds

    flexnds Power Member

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    awesome

    [youtube]HlTlUfKtXl0[/youtube]
     
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  14. theindiaphile

    theindiaphile Senior Member

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    I hadn't picked up on the reference... but now after seeing this, I'm literally crying with laughter... Can't say it better than that...
     
  15. angelas111

    angelas111 Jr. VIP Jr. VIP Premium Member

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    Even as a woman myself, I typically don't pitch you know what either.
     
  16. Bross

    Bross Senior Member

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    You are a Matt Cutts victim.

    People don't understand that there is no Black hat SEO and White hat SEO. There is only Search engine optimization.

    The only thing you can call white is writing fabulous content and do nothing but on-page SEO hoping people will link to you.

    Even buying links which I do often and considered white ISN'T WHITE. It's all about deceiving Google.
     
  17. StreamlineWeb

    StreamlineWeb Junior Member

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    Can you tell us more about this 301 redirect tactic?
     
  18. SilverSultan

    SilverSultan Regular Member

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    Where you think ? xD
    if she agreed for your services and knew they would be Blackhat that is her problem, she have no legal "legs" as I like to say to do anything, if she wanted white hat seo she could have just used those firms in google, what a joke she must be
     
  19. ethanhunt0257

    ethanhunt0257 Newbie

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    it seems bad things happen to you but I still manage to save myself to stay away from these seo clients.
     
  20. schwagoo

    schwagoo Jr. Executive VIP Jr. VIP Premium Member

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    yea I rarely link a spun article directly to a client's site. I use 301 redirects and they keyword is linked to a domain that I own and control.

    This way, potentially spammy content is not linked directly to their business name. At any moment I can remove the 301 redirect and they are disassociated with anything questionable. Plus if the client drops my service...their rank drops right along with them hahah.

    Then I can call their competition and make them a killer deal on fast ranking as I have already done the work :)

    work smarter, not harder folks.