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Got Sick of them ! Please tell me what to do with CB

Discussion in 'Clickbank' started by nextlvl, Mar 17, 2010.

  1. nextlvl

    nextlvl Newbie

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    here is my issue
    one buyer bought through PayPal and after he download the book he ask for refund

    so i kept the book in Rar file with password + read me text asking them to email me their full details and address and Purchase Receipt so i can send them the password

    It works so no one come and say sales was not done by me or i did not authorize the sale

    now went to CB and the funny stuff started

    first sales refund product not compatible with my PC Fu.. shit it is a F....PDF file what is not compatible here

    they refund him back and say you did not reply within 24 hours the time difference between me and them is 12 hours so i explain that but no reply

    second one called me and ask for password and we spoke and after 4 days of sales and everything was cool he asks for refund again

    again they refund him even though i confirmed he took my book and he was ok and we spoke

    i spoke to him what is wrong mate

    sorry mate the information in your book i already know it and i can send you the book back but i m not satisfied

    sh...it what i m doing wrong here can someone help how to make it is the price or people love to get things for free all the way down and cheat

    how about seller protection here from CB, Do they have some vendor protection after 4 days he ask for refund saying i m not satisfied , from the first day you can make out if the book is good or not

    i need some help because i m so pissed of them really and they do not even reply
     
  2. peter2002

    peter2002 Senior Member

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    Clickbank doesn't offer seller protection. If someone wants a refund within the 60 day period, they'll get it. The refund rate depends on the niche you are in. As a ballpark you can say that non IM related niches have a lower refund rate than the IM niche.
     
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  3. dearac

    dearac Junior Member

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    haha you got that right. I hate to promote on CB in that niche.
     
  4. nextlvl

    nextlvl Newbie

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    This is like so stupid policy, they protect buyer and seller bang his head in the wall ,

    they are so blind to know that 99% of IM will ask for refund God no wonder they just lose all the IM business then
     
  5. tacopalypse

    tacopalypse Executive VIP Jr. VIP Premium Member

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    from what i've seen, the average refund rate on cb is around 20%.

    you might be able to reduce this by offering some sort of membership program with periodic future updates, and if they refund the product it'll cancel the membership.

    if you're getting a very high return rate, then you need to just make a better product.
     
  6. nextlvl

    nextlvl Newbie

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    the product is good because it has some very unique methods , the problem is some of them they ask for refund after 10 mints from the purchase and one guy also when he found that he should get in touch with me to get password he was like hey i need the password now or i will ask for refund

    so the plan and idea of refund is there before even he buys , they are not trying to buy the book to learn they are kind of let us see this dude what he got then we refund

    man now i understand how 90% of the IM products are offered easy for share loooooool because they live everything for free , if the product is so expensive or over priced

    but thanks for the membership idea it looks cool
     
  7. peter2002

    peter2002 Senior Member

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    Interesting number. But in my experience the percentage is WAY lower in non IM related niches. Assuming, of course, the product is of good quality.
     
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  8. Nick Flame

    Nick Flame Executive VIP Premium Member

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    There is no seller protection, because there is no seller verification. You can publish any shit you want on cb, no one is going to check you to verify if you truly have the expertise to publish on the subject or charge that amount. That's why they refund buyers so easily.
     
  9. nextlvl

    nextlvl Newbie

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    here is my final move , after so many emails going and coming , and argument i manage to get my sellers fees refund and removed my product from there , they are telling clearly , we have to support buyers 100% no matter what , i said in this case why i should pay you fees if you do not protect me as seller, since i am buyer and bought your company service and i m not satisfied i ask you for refund and i will remove my products from your system
    so today i got email saying sorry with refund of my 49.50 fees

    now searching for another company who can give more protection to sellers or at least 50/50
     
  10. KoentjeCPA

    KoentjeCPA Registered Member

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    than sell it as a service, if you ask a refund you also lose acces
     
  11. Yukinari84

    Yukinari84 Elite Member

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    The best way to combat refunds would be either to offer some sort of membership i.e. giving them monthly updates on the method, or maybe some video bonuses, etc.

    You could even split your method up into monthly content so that they have to stay a member to get the whole thing.

    Your conversions will drop a bit probably, but your refund rates will be much lower.

    Another way thing you should do is just keep driving more quality traffic to your site. There will always be refunds with CB(especially in the IM niche). Everyone that uses CB as their vendor knows their refund policy, so expect refunds.

    Instead of getting hung up and pissed off about a few refunds, just keep focusing one making sales and building your customer base.
     
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  12. BigEasy

    BigEasy Junior Member

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    Wow. And I think Clickbank offers absolutely no buyer protection. I purchased something from them (and promoted on BHW). Have requested a number of refunds and still haven't received. It also includes a monthly membership which has also been requested to be cancelled and they can't even seem to get that right.
     
  13. peter2002

    peter2002 Senior Member

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    I agree with you 100%.

    In addition there is another way to reduce refund rates. That's what I do for ages, and it still works. Let's assume you offer three bonuses. The first one you can give in week 4, for instance. The second one you'll deliver in week 7. And the last, and BEST one, you'll release in week 9 or 10 (= AFTER the refund period).

    If you really have a good, interesting last bonus, many customers don't want to miss out on it.
     
  14. GreyWolf

    GreyWolf Executive VIP Jr. VIP

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    How are you getting the traffic to your product? If it is through your own promotions, then you don't need clickbank at all. You can just set up your own payment acceptance and product delivery system yourself. Accept payments with paypal, and use one of the e-commerce solutions that work paypal.

    I have a product I've been selling for over a year and not a single chargeback. Its in a niche though that is less likely to get chargebacks anyway though.

    In your niche, you can expect to get some chargebacks. You just need to figure that in your sales projections.

    But I think you would still be better with my suggestion. For one thing the dispute process in paypal is a little more favorable for the seller than it is with clickbank. Plus you have a lot more control over everything.