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Got my Facebook ads account banned, now what?

Discussion in 'FaceBook' started by stansoft, Aug 31, 2011.

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  1. stansoft

    stansoft Newbie

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    Hi everyone,

    So it happened, my Facebook ads account got banned today and the sad part is that I had a several thousand dollar spend limit on it, and now I have to start from $50 again... :\

    It all started after I was running some ads and some morons reported one of those ads as misleading which led it to Facebook disapproving it, etc., than after about 6-7 hours I got an email from Facebook telling me that my ads account was permanently disabled because I used my account "to submit ads that are explicitly prohibited" by their ad policies...

    Funny thing is, I ran similar ads for the past 2 months and never had any problems until today, LOL.

    Anyway, I plan to open a new account from a different IP, using a new CC number, address, etc., and my question is, in your experience is this enough to get a new account and ads account set-up, or is there something else I need to do in addition to the above-mentioned things? Also, do I set-up an account myself or would you recommend to just buy a "Phone Verified Account" one and use that?

    And at last but not least, since Facebook will probably check if the billing address on a new CC will match the the IP address used to access the account, my question is, can you recommend any good programs where you can choose an IP of a specific city and browse as if you're in that city?

    Also, if you have any other tips, tricks, etc., on how to get FB ads back up and running, let me know.

    Thanks!
     
    Last edited: Aug 31, 2011
  2. dkdanielkli

    dkdanielkli Regular Member

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    Mail them a ticket. They should explain you everything !
     
  3. OursDeMama

    OursDeMama Newbie

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    hiya, your iP address and cc numbers are not attached. But if Ur worried about it use proxies. Hope that helps some, g'luck
     
  4. rikudustyle

    rikudustyle Junior Member

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    yeah...facebook sucks...
    they ban all ads now..
    damn it !
     
  5. toyo

    toyo BANNED BANNED

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    clear your cache, cookies and flash cookies. use cccleaner.
     
  6. rikudustyle

    rikudustyle Junior Member

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    Do you think it will works???
    I have use new virtual computer also got banned...
    I think fb have bug now damn it !
    They ban all ads... fuck fb...
     
  7. JohnnyRabbit

    JohnnyRabbit Supreme Member

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    It sucks, all my ad's get banned from FB now-a-days
     
  8. cracken

    cracken Newbie

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    Yeah I find facebook to be too serious when they come to their ads. I personally don't bother with them as they tend to get banned on my end too. I wish you luck on getting back into it though.
     
  9. stansoft

    stansoft Newbie

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    dkdanielkli: I emailed them and here is the reply I got:

    "Facebook is committed to presenting ads to our users that are useful and non-intrusive, and we are continually working to increase the relevance of ads. Our goal is to provide the highest quality user experience. We reserve the right to reject any advertising that we deem contrary to these objectives. Similarly, we reserve the right to close an account creating ads contrary to these objectives.

    For this reason, if any of your ads have been removed or your ad account has been disabled, we will be unable to reactivate either. We apologize for any inconvenience this may cause. Please consider this decision final."

    OursDeMama: From what I've heard FB is very tricky and they track everything they can so it's definitely better to use a different CC and IP address.

    toyo: Will do, thanks.

    rikudustyle & JohnnyRabbit: Having worked on internet projects where my job was to outsmart the tricky user so to speak, I'm pretty sure Facebook is tracking anything they can and than match whatever they track to their database, and if there is a positive match, their system will show a red flag and they they will either continue to monitor you for more positive matches and than ban you, or ban you right away if they are confident that you are the same person! So in a nutshell, you should not give Facebook any hint whatsoever that you are the same person that was banned!

    Here are the steps I plan on taking and suggest you do the same, and I'm confident that we will run FB ads again in no time! :)

    1. Get a new credit card number. This can be done in a number of ways, you can either open a new bank account and get a new debit card, you can tell your current bank that you lost your current card and they will issue you a new one with a new number and expiration date on it, or you can simply get one of those re-loadable debit cards from GreenDot, etc. It would be a good idea if you could simply ask one of your friends to open an account on their name just for you to use for FB advertising, but that can be a hassle and it's always better to do everything in your own name obviously. Since Facebook doesn't ask you for your social security number, etc., they have no way of telling if you're the same person that was banned because you just might have the same name and last name so having the same name should not be a problem as long as Facebook doesn't have any other positive matches that will link you to your old account... oh and one more thing, before getting a new card, don't forget to change the billing address (ask your friends to use theirs or rent a P.O. Box although I'm not sure if P.O. Box addresses are accepted)

    2. Open a new Facebook account from a different IP, but make sure that this IP address is based in the same city as your new billing address because this is probably one of the first things Facebook checks! Before creating a new account, obviously delete all the cookies, cache, etc., from your computer by using a program such as cccleaner as suggested by "toyo" and if you can, I would recommend formatting your hard drive and doing a fresh OS install.

    Make sure that you will never login into your new account from your old IP address because that will be a virtual suicide.

    3. Do NOT upload a picture or pictures of yourself on your new account because FB probably has face-matching software that runs all uploaded pics against their database of banned users.

    4. Do NOT use the same images, copy, pages, links, etc., that you used in your old ads, because Facebook is most probably tracking all of this and if they see a positive match, they will know that it's you. Create everything from scratch.

    5. Try to change your ad posting times, frequency, style, etc., because I wouldn't be surprised if Facebook has the software in place that track this as well...

    6. Don't spend all of $50 on the first day, instead fool Facebook into thinking that you're a new advertiser who is just testing the system out little by little... spend $10 on the first day, $10 on the second, $15 on the third, etc., be patient. Think about it, if you're a new advertiser but start to aggressively push ads and promote offers, Facebook will know that something doesn't smell right because the majority of advertisers who never had experience with Facebook ads before will certainly want to take it very slow in the beginning... don't give Facebook a hint that you've done this before and know what you're doing!

    7. Intentionally go to their help section and read their advertising guidelines, policies, etc, because I wouldn't be surprised if Facebook is tracking whether first-time ads users do this or not. If they do, you will certainly fool Facebook into thinking that you're truly a new advertiser because advertisers who've advertised on FB before will never visit those sections... also intentionally click on all the links, buttons, etc., within the FB ads manager, to make an impression that you are learning the system... again, I wouldn't be surprised if Facebook is tracking this because in their mind, something like this will go a long way in telling them if a person is a newbie or not...

    8. All in all, behave like a completely different person (especially in the first few weeks), and don't give Facebook any hints whatsoever that you are the same person... on the contrary, show them that you've never used Facebook before, never used Facebook ads before, etc., you get the point!

    If anybody from Facebook will be reading this - Hi, how are you?! ;)

    Let me know how it works out for you guys and I'm pretty sure that if you follow these steps + use a dose of common sense, you will be back advertising on Facebook in no time!

    Good luck!
     
    • Thanks Thanks x 3
  10. rogue2luv

    rogue2luv Newbie

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    Fb is following google these days . They are simply banning people with some stupid reasons .
     
  11. vamsik2k

    vamsik2k Newbie

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    "
    "


    OMG.. I got lots if info from this.

    Hi stansoft,
    I lost 4 fb accounts beacause of several reasons. I just had one more doubt. I am from India & I am using a Tata Photon Internet Data Card (hassel free wireless Datacard. Here I am find Dynamic IP address, where it continuously changing its IP Address. But after reading all the stuff, I doubted whether Facebook ok with Dynamic IP's?? or again they will suspect my account?????

    Help me out bro....
     
  12. rongtuchien

    rongtuchien Junior Member

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    very detail! I'll try your solution if I fall into this problem.
     
  13. Ianaesthetized

    Ianaesthetized Regular Member

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    CC billing means almost nothing to facebook you just cant use the same credit card again after it was banned. obviously. You can try making a few accounts with everything cleared and after establishing good activity, and the ip hasto be close to the profiles location. But the best way is to set up an account on a virtual machine and get some browser history on it. fight fire with fire. then ip is nearly obsolete. you can set up ten on the same ip that way and it means nothing. but facebook ad accounts are still very hit and miss. they generally need to be at least 3 weeks old before you try, with good user activity. Hope this helped.
     
  14. nnsjw702

    nnsjw702 Registered Member

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    You can use proxy instead of going through this type of lengthy process. anyhow now you know for what reason FB will ban account, and you can be more careful.
     
  15. greenbay

    greenbay Registered Member

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    Creating multiple fb ads accounts is not so easy. FB is getting harder everyday, however still there are few people create accounts.
     
    Last edited: Aug 2, 2013
  16. Squatinator

    Squatinator Newbie

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    Bumping this thread since I got into the same problem..

    What if you change the payment method? I used paypal to pay for my first AD (That btw was taken down within minutes and my facebook AD account was banned and i received the same message with the ending: Consider this decission as final.

    If I change it to a normal debit card payment instead of paypal will what work? I think probably not since paypal is linked to that card... but anyway, anyone here knows?

    Thanks!
     
  17. Squatinator

    Squatinator Newbie

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    And also, was you're AD in the grey zone?

    I think my headline that said you could have your sixfigure dream job... was the factor that got me banned. Can't know for sure though since i can not get any feedback from Facebook on what caused it
     
  18. RafBe

    RafBe Newbie

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    I'm on the same boat - FB baned my ad account.
    what next?
    I think the best solutions is to find someone and use his FB account,
    or even better find someone who dont have FB at all and then start brand new account
     
  19. phalore

    phalore Newbie

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    I had the same thing happen to me - I have started a page on FB about this. Perhaps it will create some awareness.

    I can't post links yet, Look up on facebook a page called: Don't Advertise on Faceb00k (0 are zeros)
     
  20. stonedmonkey

    stonedmonkey Registered Member

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    They seem to use billing as a general reason even if it has nothing to do with the ban. If you really want to get your account back without going down the road of creating a fake account as chances are they will detect that then I recommend the following:

    1) Make changes to your ad landing page i.e. add disclaimer, disclosure, rewrite the text (remove any exaggerated claims) and also remove any popups or exit captures.

    2) Make a submission for appeal and provide them with a scanned copy of ID (you can blur out the ID number - they just want to see the image). Also mention that you are really sorry - yep be very polite and that you have made various changes and then outline that.

    3) Also mention on your appeal that your only intent is to provide value to readers with ads which are informative, fun etc... i.e. don't bother with direct sales - it rarely every works on FB and in my opinion list building is the better long term option.

    For more info check this article out as it covers the appeal process in detail and how you can make a submission without the headache of trying to figure this out on your own.

    Finally as mentioned be really polite and apologize for not reading the rules and re-iterate that you have read and understood the rules and hopefully they will see that you have genuinely tried your best to correct the mistake and further you do not pose a risk for future violations...
     
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