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Got An Issue With A Laptop

Discussion in 'BlackHat Lounge' started by mickyfu, Sep 10, 2015.

  1. mickyfu

    mickyfu Jr. VIP Jr. VIP

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    The laptop is only several weeks old. Anyway it freezes, then will not load again. The only way to get it to load again is a complete factory reset. This happens every other day.
     
  2. AnthonyCorleone

    AnthonyCorleone Jr. VIP Jr. VIP

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    also as an option take a hammer and teach him a Thor lesson...
     
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  3. muscleteen

    muscleteen Regular Member

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    Looks like a hardware issue. Take it back with your receipt and ask for a replacement (free).
     
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  4. tony_d

    tony_d Elite Member

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    Should have bought a Mac... :)
     
  5. bcoz4u

    bcoz4u Junior Member

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    may be software issue.....you can check with service showroom to fix
     
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  6. davids355

    davids355 Jr. VIP Jr. VIP

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    Definitely send it back. Could be a flaw with the factory image.
     
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  7. Rank 360

    Rank 360 Jr. VIP Jr. VIP

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    Replacement is best option.
     
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  8. mickyfu

    mickyfu Jr. VIP Jr. VIP

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    The problem is, I bought it from the UK and then moved. My receipt and warranty is at home in the UK. The funny thing is, I only bought it as a backup laptop. Even when trying to reset it, I get crash dump shit errors. Definitely fucked isn't it?
     
  9. tony_d

    tony_d Elite Member

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    I think you've just about accurately summed it up...
     
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  10. mickyfu

    mickyfu Jr. VIP Jr. VIP

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    Do you know if the error is most likely with the hard drive and Windows installation?
     
  11. Mikaelo

    Mikaelo Regular Member

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    Search for some online support, if you have no success return it to where you got it from.
     
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  12. tony_d

    tony_d Elite Member

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    If I recall correctly, dump errors are RAM related, are they not?

    It might have become dislodged or otherwise damaged when you traveled with it?
     
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  13. EatSleepSEO

    EatSleepSEO BANNED BANNED

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    I'm pretty sure that doing a fresh installation of Windows would fix the issue.
     
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  14. davids355

    davids355 Jr. VIP Jr. VIP

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    To me it sounds more likely to be with the windows installation itself - that would explain why it is temporarily resolved when you reload. But that's not for certain.

    You could run some diagnostic tests on it - This is a good tool but not sure what you can do with free version -
    http://www.hdsentinel.com

    If you have support from the seller then definitely just take it back, if you don't then a good troubleshooting step would be to reload the computer manually with a windows disk - this would rule out issues with software and if it failed after that then you could confirm hardware was at fault.

    If you need any help with this let me know.
     
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  15. mickyfu

    mickyfu Jr. VIP Jr. VIP

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    I had it in a laptop case with me all the time. And I am no expert, but I doubt a factory reset would solve a RAM issue. And every time I have had this issue, the only working option was a factory reset. It just freezes, then will not boot unless I factory reset it. It has happened three times over this week.

    It is a Lenovo Yoga 2, it does not even have a CD drive. Back in the days of Windows 95 I could fix a PC easily, these days I have not even got a clue.
     
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    Last edited: Sep 10, 2015
  16. Aty

    Aty Jr. VIP Jr. VIP

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    Check your RAM with Memtest. If the RAM is fine let us know and I'll give you a couple more tools to check some more hardware.
     
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  17. HoneyHelper

    HoneyHelper Supreme Member

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    that looks like a hardware issue!
    as it is only several weeks old! you can probably ask for free repair !
     
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  18. Apricot

    Apricot Administrator Staff Member Moderator

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    Hah, had a similar thing happen with my yoga pro 2. Flattened it then did a clean install, works fine now. Lenovo chuck clumsy bloat/spyware on the factory image - could be causing conflicts. If you don't want to go for a full reinstall there's loads of threads around with advice on removing superfish and others. Give that a go before doing anything too drastic?
     
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  19. myopic1

    myopic1 Regular Member

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    It's not a long term solution but if you have access to another computer/laptop make a bootable USB, it's easier to do this for a version of Ubuntu say than it is for Windows and there are pretty straightforward instructions online of how to do it. If all works well with the bootable USB then it'll show that it's your Windows installation rather than a hardware problem, plus you get to use your laptop with a superior operating system in the meantime!...Zing.
     
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    Last edited: Sep 10, 2015
  20. Not Ste Hughes

    Not Ste Hughes BANNED BANNED

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    I fucking told you letting t0mmy use it for porn hub would fuck it up.
     
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