MODERATOR NOTE: Per the announcement I made on July 17, 2015, I am now closing this thread. After the OP has renewed his/her Jr. VIP membership, he/she may contact a moderator to re-open this thread. Thank You - "Wiz" Refund Policy: We do not issue refunds once the order is accomplished and the service has been provided. We DO honor requests for the refund on the following reasons: * Non-delivery of the service as described: claims for non-delivery must be submitted to support AT pumpersites d0t c0m in writing within 7 days from the service completion date. Otherwise the service will be considered received and all reports downloaded. * Major defects: We keep the right to rectify the error or ommission within 96 hours. If any deficiency is approved and we fail to correct it within 96 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the service of the same or around the same value can be offered. * Service not-as-described: issues should be reported to support AT pumersites d0t c0m within 7 days from the date of completion. Clear evidence must be provided proving that the purchased service is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our service with the on-site optimization factors of your website. The above packages deal strictly with the off site seo optimization factors and we cannot guarantee results based on only part of the equation.