That's pretty fucking sad. I had to school my account rep who had no idea about the call duration for CALL ONLY campaigns. What a joke! So she side tracked me on the retargetting campaigns which she didnt even notice that I'm running with success. And their answer for every solution is to 'up the budget' lol Not sure where they find these people. I have a felling that these account reps are not adwords certified. Who else runs CALL ONLY campaigns? If so how are your call duration? I also record calls too with my 800.