My deepest apologies if this is in the wrong section, but it is an odd topic and is most def white hat. Here is my situation: I am (within the next month) launching a service-based site. The nature of the service is such that keeping records of past conversations and situations with clients (to refer back to upon future purchases) will be needed. I need a good, and cost effective, software that can manage customer records, profiles, information about the client's history with us, etc. I prefer this software to run "offline" but I am open to suggestions. I have been a sales manager in the past for a fortune 500 company and we used a system to keep track of client/account mangement. We would pull up info about the "lead/client" using this system, including notes about past conversations. This system allowed for documentation of the date and time of any action taken with the client. I am looking for something similar in nature, but have no clue where to start and do not want to spend a fortune on a system until I know for sure the site is viable and will yield a good ROI. Thank you in advance for your time.