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GoDaddy Want $150 to Restore my site? WTF?

Discussion in 'Black Hat SEO' started by blackhatbeavis, Apr 1, 2014.

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  1. blackhatbeavis

    blackhatbeavis Regular Member

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    My site dropped a few days ago and I didnt realise.
    Now they are asking for $150 to restore my files - stupidly my developer didnt keep a backup.

    Anyway round this guys?

    What should I do?
     
  2. Apricot

    Apricot Administrator Staff Member Moderator

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    Unless you have a local copy, you're stuffed. I guess you could try buying a baby host package and see if they restore the files to the account automatically...
     
  3. FutureProofSeo

    FutureProofSeo Jr. VIP Jr. VIP Premium Member UnGagged Attendee

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    ALWAYS KEEP BACKUPS

    Rule no1.

    FPS
     
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  4. asap1

    asap1 Jr. VIP Jr. VIP

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    If you have no backup then I dont think you have an option but im no expert.

    Godaddy is charging so much because they know they are your only option so you most likey will have to pay it
     
  5. BassTrackerBoats

    BassTrackerBoats Moderator Staff Member Moderator Jr. VIP

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    Try asking for a supervisor and talk nice to them. I wold bet that a nice conversation with a supervisor would help.

    I always escalate it in the nicest way possible when a situation arises that is out of my control.
     
  6. ChrisX

    ChrisX Jr. VIP Jr. VIP Premium Member

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    150 bucks is a small price for the learning experience.
    Pay them and never make the same mistake again.
     
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  7. Techxan

    Techxan Elite Member

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    This is why all over this forum and others many, many people tell you not to use Godaddy. Godaddy is no one's friend but Godaddy's. They are going to charge you $150 when all they actually have to do is restore a file from a backup of the server.

    You are strapped over a barrel and they are lubing up. And they got a lot of barrels.

    Folks, backing up WordPress is as simple as installing "the Duplicator" plugin, creating a package, and putting it on dropbox once in a while.

    There is no reason for this to happen.
     
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    Last edited: Apr 1, 2014
  8. Carepolice

    Carepolice Power Member

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    I guess I'll be the first to offer something of actual value to the OP, instead of adding insult to his injury.
    EDIT: Basstrackerboats said something similar, wise man.

    A client of mine referred one of his colleagues to me to ask about this exact same problem. His Godaddy website expired and he wanted to restore it, but they demanded $150 for the service. He wanted to know what it really entailed and if he was being ripped off. Here's how we got it for free:

    I collected his information and called Godaddy on his behalf. After receiving the standard speech from support about how this fee is non-negotiable, I asked for a supervisor. I spoke with the supervisor and asked very nicely to have the fee waived, they told me no a few times until we finally talked circles for 20 minutes and they offered to reduce this fee by 50%.

    IMPORTANT: These call center employees are advised NOT to terminate calls with customers, it's standard operating procedure. They won't hang up the phone unless you become very unpleasant. They also need to service other customers, and so when a call is taking too long they'll often resort to offering some sort of deal to close the call on good terms and move on with their day.

    I respectfully declined this 50% offer and insisted on a free service as the task is very simple to perform (it was completed within two hours of our call ending) and eventually they told me that as a Godaddy customer I'm entitled to a "one time full service fee waiver" and I must agree to never ask for this again in the future. Apparently it's Godaddy policy to "give in" at some point, but only if you agree to never ask for a service fee reduction again.

    It's worth noting that a few of my talking points included:
    Being a loyal customer of X years
    Understanding that the restoration of these files was fairly trivial
    Noting that the website had only just recently expired (less than 48 hours)
    Claiming that insufficient notice was provided (they disputed, but that's beside the point as I insisted)

    I hope that helps. With a little persistence you too can get free stuff from that garbage company.
     
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    Last edited: Apr 1, 2014
  9. hade

    hade Registered Member

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    I was just about to pay GoDaddys £135 ransom when I found this post. I just used your technique and it worked a treat!
    I spoke slowly and went off on tangents for a good 20 minutes and they offered my a discount right off the bat.
    I politely asked to speak to her supervisor and conveniently he was in a meeting. So were the other supervisors.
    It was at this point that she offered me the one-time free recovery (with a £6 charge for 1 month hosting to restore the backup to)
    I was done within 30 minutes.

    Remember to be polite and friendly throughout, but make it obvious that you have all the time in the world and make them think you are in it for the long haul (I would have stayed on the line for a couple of hours if it came to that!)

    Sorry to dig up an old thread, but this racket is still going on and people are still getting hit by it. And this method WORKS!
     
  10. splishsplash1

    splishsplash1 Power Member

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    I wish I read this 2 weeks ago lol, I ended up paying it because I'm a noob
     
  11. umerjutt00

    umerjutt00 Jr. VIP Jr. VIP Premium Member

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  12. Furious Man

    Furious Man Jr. VIP Jr. VIP Premium Member

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    Godaddy is one and only your options ... and also don't do this mistakes again
     
  13. erikab

    erikab Newbie

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    You genius!! I honestly thought after getting into an argument with a rep who told me there were no supervisors that i was finished. then i read your experience and gave it another go with another rep and boom! done! he tried to offer it to me for 80 and i repeatedly explained how i am a loyal customer. finally after asking to speak to a supervisor personally, he granted it to me for free. learned my lesson. uploading a backup file plug in as we speak.