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Godaddy Apology

Discussion in 'BlackHat Lounge' started by ibmethatswhoib, Sep 14, 2012.

  1. ibmethatswhoib

    ibmethatswhoib Jr. VIP Jr. VIP Premium Member

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    Just got an email below, their response is to give me a 30% off on renewals hah what a joke. Don't they do that anyway? Luckily I only have some domains with them and not hosting.

    Dear Dollar Sign,

    We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

    We let you down and we know it. We take our responsibilities ? and the trust you place in us ? very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

    The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

    At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

    Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

    As a result of this disruption, you will receive 30% off any new product or renewal.* This offer will be available to you for the next 7 days. Simply place source code Apology in your cart or mention the code when you call 480-505-8877.

    It's an honor to serve you. As always, please call us 24/7 at 480-505-8877 ? anytime, for any reason.

    Sincerely,

    Scott Wagner
    CEO
     
  2. ja1myn

    ja1myn Senior Member

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    At least they are evening offering something. I don't really like GoDaddy but I do have a few domains with them. No way would I host with them though; my friend does and the sites take ages to load.
     
  3. G-S-T

    G-S-T Executive VIP Jr. VIP

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    Thats some humble pie right there
     
  4. kiminono

    kiminono Registered Member

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    They can keep their apology I want a discount on new domains. Is anywhere cheaper than GD??? Time to hunt BHW or that search engine thingymajig
     
  5. ja1myn

    ja1myn Senior Member

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    I would honestly just use HostGator. Best customer support and system I've ever used. The one-click WordPress install is a life saver. Load time for the sites is great too.
     
  6. argh11

    argh11 Regular Member

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    Not sure why or how but they offered me $.

    Edit: Well a credit anyway but it is the same in the end.
     
    Last edited: Sep 14, 2012