I signed up for Getresponse about a month ago and had build up quite a big amount of subscribers. Out of the blue this error message came up: 'You can't add any more contacts to your account at this time. Please contact our Customer Support Service for more information.' I was charged numerois times: 2012-12-07 18:40:10 Max subscribers:4001 4.76 GBP 2012-12-07 18:40:10 GetResponse 10000 - Monthly 45.90 GBP 2012-12-07 18:40:10 GetResponse 1000 - Monthly -7.48 GBP 2012-12-01 08:16:28 GetResponse 1000 - Monthly 10.21 GBP 2012-12-01 08:16:28 Max subscribers:2516 23.80 GBP 2012-11-01 20:16:17 GetResponse 1000 - Monthly 10.21 GBP I contacted support numerous times asking why I could not add any more subs, the 1st time I was told it was because I went over my subscription rate, which I then went ahead and upgraded to the 45.90 a month package on the 12/07 as you can see above. Then today, I received an email saying due to the high level of unsubs rate etc my account has been banned. I was lead to believe that if I upgraded, my account would be ok. And they are not responding to my emails nor are they offering me a refund. I have spent over £90 this month and now I have lost my account. Sorry I am so angry. Had to vent it out.