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Fraud by THECEO ,zero result in 4 months, stay away from his SEO services

Discussion in 'The Shit List' started by vikas3445, Oct 31, 2013.

  1. vikas3445

    vikas3445 Regular Member

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    I got him from bhw and talked over skype and he offered me guaranteed 1st page result for all the keywords, if i use his SEO service.He offered me full refund if he fail to deliver the result.He sent me invoice and i sent him $300.
    60 days gone and my site didn't get placed in the 1st 100 results.Then i talked to him and he told me that it is very competitive and asked me to wait for 120 days in total, means 60 days more. I was not satisfied with his replies and at last i asked him that i need a crystal clear answer that whether he would provide me a full refund if he fail to deliver the result in 120 days in total.And i told him that the deadline is Nov 5th.His answer was "Correct".
    Now only 5 more days to meet the deadline, and even now my site is not in 1st 100.I reminded him about the deadline and refund. Then he came with a moz link and asked me to scan my site for all factors mentioned in it.His intention is to claim that he failed because of onpage factors, the main point is that in these last 115 days he never mentioned about these onpage factors.And he is coming upwith these claims only in the last moment , that too only i remind him about the deadline.Today i talked to him and now he comes with TOS of his services.I ordered his service not from his website, i wasn't even aware that he had a website.I ordered his service only because he has been a member here since 2008.His claim is that he invoiced me from his domain and i should have visited that domain and read the TOS from there.If he had TOS, why he gave me false promise that doesn't comply with his TOS ?
    Now it is clear that he don't want to provide the refund.He is a big fraud, otherwise my site would have got listed at least in the 1st 100 results , not 1st page, in this 115 days.
    Please stay away from him.



     
  2. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    TheCEO has been notified and has 48 hours to respond with his side of the story.

    vikas3445, I'm going to need more info - skype logs, PMs, transactions - aka, proof of the agreement(s) and payment(s). Make sure that you remove any personal info such as names, email addresses etc.

    Thanks,
    OS
     
  3. THECEO

    THECEO BANNED BANNED

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    One thing to point out. Every invoice I create has a link to my personal domain which has my terms and conditions. Attached is the segment that goes over our guaranteed SEO. I don't personally note this, but I do provide a 7 day period for anyone to back out without any breach.
    View attachment 40914

    In Vikas's case, yes I did offer a promise of 100% of his money instead of the traditional 50% that is noted in my terms. The issue is the following. Vikas assumed that on the 120th day that he would automatically receive a refund for the amount paid. He didn't read over the terms listed on my website and I take partial fault for not pointing that out.

    After the 120 days have lapsed, we do need to account for backlinks that are being created even up to the very last day. Which is why the first term below is in place:

    "The Customer's website is not listed on the first page of non sponsored listings in a Google's search for
    the keywords agreed in the Order ("Keywords"), within 6 months from the completion of the agreed
    link building campaign to fulfill this guarantee."

    That would mean that we would need the allowance of this above time frame for links to index. I have spoken to Vikas about this and I have mentioned this is listed in my terms and conditions multiple times. He then resorted to cursing even after I politely asked to maintain a professional tone.

    Upon multiple hours of research, we have found that his website is heavily unoptimized which is something beyond our control since we don't have valid access or permission to change anything on his website. This includes having a valid xml sitemap. I made the attempt to mention this to Vikas and he then changed the subject entirely to just getting a refund on the 120th day. I mentioned to him that I WOULD provide a refund in the event that his website didn't rank due to our error.

    I graded his website through http://www.seositecheckup.com and the following score below was produced.
    http://imageshack.us/photo/my-images/6/3ktk.jpg/


    I have screenshots that I will happily provide to mods that show the SEO grade of Vikas's website. It is rated as poor in terms of optimization and this has been brought up to him multiple occasions.

    Prior to the end of our conversation yesterday evening, I mentioned to him that I would like to discuss this situation again today so that we can put this past us. Vikas then denied and asked me to leave him alone. As I read this I also reached out again but he then asked once more for me to leave him alone.

    He is a challenge to communicate on a professional level due to his lack of assistance of making necessary website changes I have requested that are necessary for successful onpage SEO.

    I made my valid attempts to answer questions and I was open to discussing this with him today but he is not allowing me to communicate with him. His website is heavily out of compliance in terms of onpage optimization and despite the vulgar language I was still willing to help him optimize the website and cut my 180 day timeframe after linkbuilding into 90 days but he wasn't allowing me to communicate.

    If I was out to rip him off, I could just say that his site is out of compliance and due to his lack of assistance to help fix issues he could be in violation of my listed terms. I openly asked him to reconnect with me but he decided to resort to a slanderous post.
     
  4. vikas3445

    vikas3445 Regular Member

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    @all others except the moderators and THECEO
    If you guys are not directly connected to this dispute, then please refrain from making more comments here.It may make more and more people to come here make things more worse.
     
    Last edited: Nov 1, 2013
  5. vikas3445

    vikas3445 Regular Member

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    I just PMed you screenshots of our conversation and payment details, please check it .

     
  6. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    THECEO,

    I have read screenshots and I'd be glad to send to you for verification that show you agreeing to Nov 5th deadline more than once. He asked (word for word):
    "Will you provide me a full refund if you fail to rank my website on the 1st page of google for all the keywords in total 120 days? Please note down that now 60 days have already passed and now only 60 more days remaining. Meaning your deadline is November 5th"

    Your response:
    Correct

    Then when he asked for clarification that you were agreeing, you confirmed, "Correct is the standard answer for yes Vikas".

    You can't promise a customer the moon and then fall back to your TOS and his on page SEO. If you didn't like his on page SEO, then you shouldn't have accepted the job until he made changes. So, unless you are disputing the validity of the above conversation (held on 5 Sep to make it easier to for you to find), or all of his keywords jump onto the front page of Google in the next 4 pages, you will owe him a full refund at that time.

    Don't make agreements you don't plan on fulfilling.

    OS

    PS. Don't forget people - if you aren't directly involved, don't post in the SL thread. Thanks
     
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  7. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    Notified TheCEO he has 24 hours to re-engage and get this moving towards a resolution.

    OS
     
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  8. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    THECEO has failed to come back to the SL as requested. Perma-banned.

    OS
     
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