Problem here is getting the message to doctors or lawyers for me. I send them ORM package mail, wait a few days and follow up. The desk clerk usually picks up and there is absolutely no way I can be transferred to talk to whoever I need to. I tell them to ask the doctor or lawyer to call me back since I want his opinion on what he read in the "confidential mail" (i stamp the mail with confidential stamps like OriginalPoster does). I've gotten 2 calls back. 1 of them saying she threw the mail in the trash, and the other one didn't even claim to know what I was talking about. So then I opened up about bad reviews and he basically told me that he doesn't believe in reviews and that patients should tell him about it in his face or something. Basically he was lost on what I was talking about and hung up. What am I doing wrong?