fiverr question

moneyokay · May 19, 2013

I got an order on fiverr and I delivered everything in under 10 minutes. The customer says that the files don't work but I'm 100% they do! I even helped him and gave detailed instructions. He asked me to cancel the order or he'd leave a negative review. I don't want to cancel it because the files do work and he just wants to get them for free. How could I prevent this from happening?
Thanks!

hpv222 · May 19, 2013

moneyokay said:
I got an order on fiverr and I delivered everything in under 10 minutes. The customer says that the files don't work but I'm 100% they do! I even helped him and gave detailed instructions. He asked me to cancel the order or he'll leave a negative review. I don't want to cancel it because the files do work and he just wants to get them for free. How could I prevent this from happening?
Thanks!

It happens to me 3-4 times a month; people order, they wait for the report, and then ask for their money back or they will leave a negative feedback.

If your gig is new and doesn't have any feedback, then it's probably better to cancel the order. Not an easy thing to do [I hate scammers with a passion], but it's probably better for your account and gigs

moneyokay · May 19, 2013

hpv222 said:
It happens to me 3-4 times a month; people order, they wait for the report, and then ask for their money back or they will leave a negative feedback.

If your gig is new and doesn't have any feedback, then it's probably better to cancel the order. Not an easy thing to do [I hate scammers with a passion], but it's probably better for your account and gigs

Yeah it's a new gig and this is the first order. The customer doesn't even speak english and he uses google translate so half of the time I don't even understand him. I'll try to contact customer support maybe they can help :S

Resistance3 · May 19, 2013

I've heard you can contact support and ask them to remove negative feedback by saying he is a scammer. So just say it's delivered end of story

mysterysolver · May 19, 2013

And buyer can again leave you negative feedback.The best is to cancel the order and move on.Dont waste your time with assholes

Sent from my iPad using Tapatalk HD

rwalker29 · May 22, 2013

well if you cancel the order before the leave feedback then they cant leave one. just to add to what he said

Sent from my iPad using Tapatalk HD[/QUOTE]

hector648 · May 23, 2013

You can ask support to remove the feedback if it's false(they'll not help if the buyer is complaining about the quality ).

allply · May 23, 2013

I would just contact support and show them the transcript along with the files to prove it..

thomsanmatt · May 23, 2013

There was a guy who posted the other day that he had a negative review removed from his account on fiverr by contacting them. BUT the down side is they still gave the buyer/customer his money back. So you'll probably end up still losing the sale but at least no negative review.

jatomlinson · Jun 27, 2013

If someone leaves a negative review, you can leave a 'response' review of them and let everybody know what happened. I see people doing this all the time when I'm looking at reviews before buying something on Fiverr.

mark420 · Jun 27, 2013

You can leave a response review but you should first contact the staff and try to delete it altogether since rep is everything on fiverr.

bartosimpsonio · Jun 27, 2013

Until you develop good reputation unfortunately this will happen very often. You'll lose a percentage of your work to scammers. Don't do anything about them, return their money and move on. Keep their usernames in a shit list for the future, just in case

Flinstone · Jun 27, 2013

Mmm.. I think bhw users that use fiver could make a post with that shit-list users and check it before accepting the order. (Or maybe better, make it private trough a blog, group or something...) Just a suggestion

bartosimpsonio · Jun 27, 2013

Flinstone said:
Mmm.. I think bhw users that use fiver could make a post with that shit-list users and check it before accepting the order. (Or maybe better, make it private trough a blog, group or something...) Just a suggestion

Good idea, but there would have to be a vetting process and proof provided for each scammer, otherwise it'll become possible to demote competitors.

dzanzil · Jun 27, 2013

This happened to me multiple times, I hate dem scammers.

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