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fiverr buyer won't cancel the order and wont provide info

Discussion in 'Making Money' started by tankall, Mar 28, 2013.

  1. tankall

    tankall Junior Member

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    hi bhw

    i got order from an idiot that just joint to fiverr it looks very doubtful (maybe a a competitor)

    he wont provide me any of the requirment info just keep saying send my order i requested the cancellation many times he always reject the cancellation and say send my order

    i cant force him to cancel because i will get free negative feedback now the period will end soon and he still not accepted the cancellation if the end period and he rejected the cancellation i will get bad feedback?

    i contacted fiverr support but i still got no respond from them

    sorry for my bad english i hope some fiverr expert here help me how to deal with that idiot
     
  2. scrapefox

    scrapefox Power Member

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    How long have you waited for a response off fiverr? I've contacted them before in similar situations and they've cancelled it for me no problem.
     
  3. tankall

    tankall Junior Member

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    now i think 5 to 7 hours ago and no respond yet
     
  4. GauravJ

    GauravJ Power Member

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    I think you must be a level 0 seller, talking about my experience I was a Level 2 seller for quite a few months after which I dropped
    gigs at Fiverr and was really getting a good support(reply within a day- atmost) and So all I can say is WAIT!!WAIT!!WAIT!!
     
  5. mego818

    mego818 Junior Member

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    yeah just wait for fiverr to get back to you.
     
  6. elecsho

    elecsho Power Member

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    this is weird usually fiverr replies to me with 30 mins.
     
  7. scrapefox

    scrapefox Power Member

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    There's not really a lot you can do other than just wait.

    It is true the higher level you are, the faster you get support, but as long as your polite and clearly outline that the buyer hasn't provided the required info I'm sure they'll cancel it for you.
     
  8. tankall

    tankall Junior Member

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    no im level 2 seller and still no respond

    im afarid that if he not accept cancellation now i will get bad feedback?
     
  9. prima

    prima Registered Member

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    Just contact fiverr support and tell your situation .They will cancel the order and refund the buyer.You will not get any -ve feedback
     
  10. tankall

    tankall Junior Member

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    prima@ yes i did contacted the support but no respond from them and only 5 hours to period end that buyer won't accept cancellation
     
  11. rajeshkumar1190

    rajeshkumar1190 Junior Member

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    The buyer will never get a option to cancel the order in next 5 hours unless your gig was a EXPRESS gig. The buyer will get a option to cancel the order after 24 hours from the expected delivery time was expired. If you need any help PM me.
     
  12. Aaric

    Aaric Elite Member

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    Go to cancel with mutual agreement, fiverr will cancel after 3-4 days automatically if he does not reply.
     
  13. scrapefox

    scrapefox Power Member

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    He mentioned the buyer is rejecting the cancellation requests.
     
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  14. itsmytime

    itsmytime Regular Member

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    Funny enough I'm in the same situation. Buyer in my case provided info and was really interested. But the problem here is that I just can't provide What he's asking for cos It's way too much. I requested for a cancellation at first telling him I just can't do that, that he should try someone else, but he rejected that. I requested for another and he's not come online since then. Cancellation will be done automatically in 1 day from now if he still fail to respond. Hope that won't give me a bad rating
     
  15. tankall

    tankall Junior Member

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    now onlt fiverr support who can help but they dont respond yeti hate to contact fiverr support they are sucks but this buyer is big idiot sucker
     
  16. lovetospooge

    lovetospooge Junior Member

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    If you get negative feedback just contact Fiverr about it and explain what happened. Why should be able to help you out.
     
  17. YouTubez

    YouTubez Regular Member

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    I have the same problem, right now, idiots being idiots on fiverr.

    I feel for you man, best of luck!
     
  18. fedupp

    fedupp Newbie

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    Avoid this company on linkedin and around the internet, there company name is (Ensurity Group Inc) on Linkedin

    they're very dishonest people, they hired me on fiverr to advertise for them and get them alot of information and products and then after i had over delivered on their order on fiverr and i worked so hard for them they then made up a flimsy excuse saying "its not the order they expected" in order to get there $45 back and receive free products

    if you're a seller on fiverr or any other gig site and a buyer named "ensuritygroup" trys to order from you then I highly recommend that you avoid this person and this company, i feel the strong need to WARN others so they can avoid getting scammed atleast by these people

    ..it's disgraceful behaviour by this company, so only imaging what would happen if you actually bought any kind of insurance policy from them.. i wouldn't risk it

    Please share this around so others can be warned and help them avoid being scammed like i was?
     
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