I recently lost me job of 5 years and I decided that it is time for me to take action and just jump into the IM world. I have been following IM for the last five years but I never had time or energy to dive in. I have my first client meeting next week and I need some tools to create reports for their current site and their competitors sites. I need something that can be used to track my clients sites as well as create professional reports. I have been looking into some of the more popular tools ( I cant list them for some reason) and I want to see what others are using. What do the offliners use to track all of their clients sites and what do you use you present to the potential clients? Any other tools you would recommend? I know a lot of Offliners choose to outsource a good amount of work while focusing on managing client campaigns and sales. How much do you like to outsource? What do you HAVE to do on your own? I am a little bit scared of outsourcing just because I havent found a reliable VA or outsourcing service that always delivers.