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Fighting Paypal Dispute: Virtual Service Facebook Likes

Discussion in 'Ebay' started by masush300, Mar 2, 2016.

  1. masush300

    masush300 Jr. VIP Jr. VIP Premium Member

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    Hello everyone,

    I am facing a issue with a buyer who purchased facebook likes service from my website and after a day he disputed without letting me start the package he ordered.

    He did informed me afterwards to complete the process and then he will cancel it However the likes had already been delivered and yet he hasn't canceled the dispute and now paypal is investigating and i just received message from paypal that they need more information (as Virtual/intangible items and services are now eligible for Purchase Protection on paypal).I believe buyer had Escalated dispute to a PayPal claim and mightn't have responded on step 3 (after i responded to it.)

    So my question is "What is the best practice that i can do to prevent from losing the dispute in buyer's favor since I will be in loss if I refund him".

    So should I just sent them screenshots of emails between Buyer and me?(I don't think it makes sense if I send them screenshot of his fan page, Before and after Likes count) (Ofcourse buyers has stopped responding to email as well)

    Thanks in Advance
     
    Last edited: Mar 2, 2016
  2. riesty

    riesty Regular Member

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    You can won!
    Simply attach it all conversation page, Your site Term of service that say's (No refund once likes delivered) and before placing and order buyer must be agree with your term.
    Be responsive both to paypal or client, and don't late by responding all question provided by paypal cust.
    Paypal will reviewed your sales history and your case, if anything to be good than you will won this case!

    please note: Give them (PP) with accurate proof by sending them of current likes and final likes
     
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    Last edited: Mar 2, 2016
  3. SocialPusher

    SocialPusher Jr. VIP Jr. VIP Premium Member

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    I don`t think paypal has changed its policies since I had problems like this one and I think paypalseller2 is wrong. Paypal doesn`t offer protection for virtual items to the buyer, not the seller. You will win the dispute if you just write "virtual service was delivered". But a lot of disputes that end up like that will get your account limited. So if it`s just a one time problem, he won`t be able to prove that he didn`t get the services and you will win in the end.
     
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  4. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    I'm not going to speak to how to win the dispute as Riesty already said what I would have...

    BUT... I am going to suggest to you what you should do the next time something like this happens. If someone disputed it before you delivered, he has already established as unstable or unreliable... so why would you provide your service and HOPE that he actually cancels the dispute? If I were in that situation, I would have cancelled his order and refunded the PP. Now you're stuck trying to convince PP to get paid for what you provided.

    Don't be so desperate for money that you ignore the red flags.

    Good luck with the dispute - let us know how it works out.

    OS
     
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  5. zionbar

    zionbar Jr. VIP Jr. VIP

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    I agree.

    I won't read the 50 pages of shitty policy paypal has, but from my experience, every time I delivered intangible services [ mainly web-design services] and got a dispute [it happened like 3 times]- I won the case.

    Simply show them a proof of your work delivered, and attach anything that proofs your agreement [ conversations etc] and you should win.

    However paypal are stupid, so just try to avoid these disputes because they will limit your account eventually.
     
  6. Kawgy

    Kawgy Junior Member

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    FYI, I didn't read this whole thread. I just read the title

    When a case/dispute is opened on paypal:

    Seller = Lose
    Buyer = Win

    Thats all you need to know when it comes to trying to dispute virtual/digital products with paypal.
     
  7. Pergonde

    Pergonde Junior Member

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    Maybe you should have read the thread. Then you would have recognized there are people that won such a dispute. If you put such "effort" in those disputes I'm not surprised you lost them.

     
  8. MonsterMag

    MonsterMag Power Member

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    I once won a dispute I opened against decisive.is because they delivered mostly bots and the little real traffic was from countries I didn't order (but showed up as US in their stats). Clearly a fraud and after submitting plenty of information, paypal decided in my favor.
    My suggestion always is to be as detailed as possible right from the start. include as much information/screenshots as possible to make you arguments rock solid. Go into detail explaining everything you did or how stuff works in general, because some support-person at paypal may not understand at all what you are talking about. Instead of asking what you even meant, they would just decide against you.
     
  9. Kawgy

    Kawgy Junior Member

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    Forgive me for my ignorance. I haven't sold a virtual/digital product since 2004
     
  10. shaban11

    shaban11 Newbie

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    Its tricky with digital products, seller has no protection :(
     
  11. zerodtk

    zerodtk Regular Member

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    how much do you charge for the likes? hit me up and let's talk...
     
  12. masush300

    masush300 Jr. VIP Jr. VIP Premium Member

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    Thanks for the Tips everyone.

    You are right Oldsalt, I shouldn't had delivered him at first place.


    I disagree with you as i always used to win paypal dispute as they didn't had protection for buyer (Before) on virtual products/services.

    but now, after i loss a dispute with seller (I was buyer, I paid him for seo service and ended up getting scammed), I am in confusion.

    I will try provide all proof that I have and see how it goes. I will post the result here as well.
     
  13. masush300

    masush300 Jr. VIP Jr. VIP Premium Member

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    Hi,

    Here is an update:

    Paypal ended it up on buyer's favor.

    Heres what i have learned.(after i won some other disputes)

    -Respond immediately after buyer fills a case.
    -Provide all proves right after (including screenshot or tracking stuff..)

    You may still loss (depending on criteria) but still there are possibility for you to win the case.
    So take your chances
     
  14. PureHustle

    PureHustle Regular Member

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    ^^ I've been in a situation like that before (more than a dozen times at least).

    as soon as a dispute is opened

    1. Email your buyer and figure out what the issue is
    2. Make sure you have a terms and conditions page that they must accept before placing an order.
    3. call up paypal - explain that you provided a facebook ads campaign or a social media marketing campaign and the buyer seems to be trying to pull a fast one on you. explain that you would have happily refunded the buyer if he contacted your support first, but again, seems to be pulling a fast one. Sometimes they'll have people that are no help at all, but for the most part, the representatives seem to be amazing from my experience. explain that you've reached out to the client to try and be proactive about the situation to find a common-ground.
      On the phone, act innocent, dumb, and most importantly, beyond respectful and thankful.
    4. In the dispute page, include as much information as possible. overload is good.screenshot of the order, screenshot of agreed terms, explanation that they must accept the terms before ordering. screenshots of payment etc.
    In the past, I won roughly 80% of my disputes with this formula. Over-the-phone representatives often have the power to close the dispute on the spot.

    Sorry i didnt see this thread until now.
     
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    Last edited: Apr 24, 2016