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Ebay's Buyers Protection Is Ridiculous

Discussion in 'Ebay' started by Dagreton, Jan 2, 2015.

  1. Dagreton

    Dagreton Newbie

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    So, i have started selling some Software Antivirus on ebay. Only 7 dollars each. Licences are genuine. Today a buyer that purchased them on 6 Dec 2014, has opened a dispute mentioning "I tried to open the program and make it work but I had no luck I will need the disc." And of course paypal grab my 6,99 USD and now i have a negative balance. I mentioned in my description that nothing will be delivered via post, only by e-mail. I do not know what to say, all i can say is that 99.999% when a buyer opes a dispute he/she will win the dispute. So i have to refund him. Not a big deal at all, but guess what i really hate those buyers. Do you have any experience like this ?
     
  2. seeplusplus

    seeplusplus Power Member

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    You HAVE to sell physical items on eBay.

    But none the less, yes the buyer protection sucks, even for those selling physical items to.

    Just put in the description that you'll send them a disc as a backup within 90 days and just put the .exe on it. Problem solved.
     
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    Last edited: Jan 2, 2015
  3. Dagreton

    Dagreton Newbie

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    Thank you for your reply!
    Now, I can not refund the buyer because i have a negative balance and the money is on hold by Paypal.

    I do not want to ship a disc because he might say that this is not the original disc by the manufacturer and i have to pay the post.

    But this buyer is ridiculous, isn't he ? By saing that "I tried to open the program and make it work but I had no luck I will need the disc", everything works well but he asks for something that i said i will not ship.

    Anyway, there are too many sellers on ebay that actually sell software without shipping them, i guess.

    So, i think i refund him and he keeps the licence. What a luck!
     
  4. toml3030

    toml3030 Elite Member

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    You should always keep some funds in paypal to handle potential refunds.

    isn't the rules that if you do not do a physical delivery, you will lose any paypal dispute automatically, unless the program is downloadable?

    No, it sounds like the buyer just knows the rules better than you do.


    Them's the breaks selling product keys on eBay.
     
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  5. Dagreton

    Dagreton Newbie

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    Yep, it is downloadable and i have provided the original link to download it. Could i refund him via ebay when i put money on paypal or i must use the SEND MONEY option, because currently my money is on hold and i can not refund.. Thanks
     
  6. toml3030

    toml3030 Elite Member

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    I'm pretty sure eBay specifically says providing download link isn't good enough; you must host your own files or use a service that does (which might get you to violate VERO if you don't own the rights to distribute the software).

    no, refunds must be provided with the same method as payment
     
  7. Dagreton

    Dagreton Newbie

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    So, by the time i put money on paypal and go to positive balance will I be able to refund the buyer with the same method or will the money be still on hold? Do tou know ?
     
  8. toml3030

    toml3030 Elite Member

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    yes, you can refund while money is on hold
     
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  9. SpreadOption

    SpreadOption Newbie

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    I'm no pro-Ebayer by any stretch, but I have had nothing but bad experiences as a seller of non-physical items on eBay or Paypal (even before eBay owned Paypal). I decided awhile back it just wasn't worth it. Got burned by way too many buyers/scammers demanding refunds on items I had delivered.
     
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  10. Dagreton

    Dagreton Newbie

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    Many sellers that sell in fact licences for downloadable software, as in my case, have numerous positive feedbacks. But i guess one strage buyer can destroy everything
     
    Last edited: Jan 2, 2015
  11. STAUNCH

    STAUNCH Junior Member

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    It depends of the download software. Games - no problem there, no CD/DVD requirement. AntiViruses - sometimes happens to ask CD/DVD or buyer is a "retard". M$ products - VEROed. eBooks - all good.

    It all depends of the software. And of the eB site.