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Ebay cases being closed in your or their favor

Discussion in 'Ebay' started by oatmeal, Nov 15, 2016.

  1. oatmeal

    oatmeal Regular Member

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    I have question about ebay opened/closed cases.

    AFAIK, the number of opened cases on you doesn't seem to affect any seller performance ratings. I don't see where if you have 50+ cases opened, it counts as strikes against you?

    So let's say you have 10 opened cases and all 10 are closed in favor of the buyer. Does that somehow count against the seller? In other words, if you lose 10 cases or 5 cases, does that negatively affect your seller performance rating and lead to possible risk of suspension/ban?

    I just want to make sure because I have a case open and the buyer will win for sure because I know that tracking doesn't show confirmed delivery and if the buyer asks ebay to step in and close the case, they'll rule in the buyer's favor. So I was wondering if closed cases either FOR or AGAINST me count in anyway towards seller performance rating and should one be careful not to have too many opened cases against you?

    I can't find any category for that AFAIK, so I don't think it does. Please correct me if I am wrong.
     
  2. toml3030

    toml3030 Elite Member

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    Think of it this way. Defects are now pretty much defined as something where eBay has to step in and force a refund. Closed cases against you is a defect since case ended without a voluntary refund. I would bet that too many cases opened will trigger a manual review though so you don't want people opening cases left and right.
     
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  3. oatmeal

    oatmeal Regular Member

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    Yes. I agree. I checked my seller performance and I did see my first defect and found out it was due to one of those cases that the buyer asked for ebay to step in and refund the buyer. So, now I know that if I don't refund the buyer voluntarily, then I better be sure I'll win the case OR take a defect hit.