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E-Commerce Solutions- Which is the best for Call Center Sales?

Discussion in 'Black Hat SEO' started by Soudy, Oct 19, 2012.

  1. Soudy

    Soudy Junior Member

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    Hey All!

    Just had a quick question on some E Com solutions, we are currently using Volusion, but it doesnt do everything we need it to do ( as a call center with phone sale support).

    We have a store that sells Medical Supplies, we have about 5 agents on it now and will probably have 30 by end of month.

    What are some other viable E Commerce Solutions, primarily for phone sales? Ive seen Magento, however they have VERY slow load times and for agents to have to stall on the phone for EACH click or transaction is crucial to the sale.

    Ive read some articles on Shopify, Volusion, Magento, OScommerce etc etc.

    What experience have you had with E Comm and does anyone recommend any solution for primarily phone sales?

    Thanks guys!
     
  2. radarsurge

    radarsurge Regular Member Premium Member

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    Soudy,

    I run a few eComm sites. One of which, coincidentally, is a med/hospital supplies store run on Volusion. PM me if you wanna chat.

    My experience has been that in specialized products, the best call center is in my office. That way I can hear what people are saying/not saying and can better filter feedback from clients and my staff.

    Good luck
     
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  3. Soudy

    Soudy Junior Member

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    Oh wow! yea we are about 4 weeks into this, we are mainly in the call center business but trying to get into retail sales. ( primarily Diabetic Supplies) however the backend features with the products is decent, the reporting i fear isnt going to be so robust as needed. Im working with Volusion and our programming team to cook up a nice recipe for a detailed report.

    However, I have to have a meeting later today with the owners about WHY volusion is or ISNT a good solution for us etc etc etc, basically a real stickler owner wants me to dive into EVERY e com solution and figure out which is the best for us, and we have to use one with mainly PHONE SALES support, which is the Phone Orders functionality, so are there any other Ecom solutions that have the Phone Order functionality?

    Or any other e com solutions in the same realm as Volusion, in terms of call center support?

    Thanks for your reply it was very helpful
     
  4. radarsurge

    radarsurge Regular Member Premium Member

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    Sorry Bro. I don't have that much experience in phone orders.

    In my research Volusion is one of the easiest platforms to make SEO friendly and now they have additional benefits (ebay integration, easy site customization ETC) that make it great. it's a couple hundred a month but is worth it if you're making the sales.