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Drop shipping returns and refunds

Discussion in 'Making Money' started by baff, Jan 26, 2017.

  1. baff

    baff Jr. VIP Jr. VIP

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    Hi all!

    I am going to start drop shipping with aliexpress soon and wondered if anyone could help answer my question :)

    How do you deal with returns? Seeing as you are dropshipping from china to all manner of countries it seems like a bit of a nightmare dealing with returns.
     
  2. thebigweb

    thebigweb Regular Member

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    I've dabbled with drop shipping recently. Had no returns but plenty of refunds due to the time it takes to deliver to some countries (up to 90 days).
     
  3. baff

    baff Jr. VIP Jr. VIP

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    Ah, that's a good point. How badly did that affect you? I could possibly limit my sales to my own country and use a drop shipper here, though I would not be able to compete on price.
     
  4. thebigweb

    thebigweb Regular Member

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    I had to stop to save my eBay account. Luckily I managed my customers well and offered refunds or ordered from a better supplier. I've paused everything as it was just an experiment at the time.

    I would recommend you purchase from Alibaba and ship the items yourself. This way you can manage the process from start to finish and not rely so much on a 3rd party in China.