Review copy added! I'm really sorry to your issue, can you please give me the ticket id so I can check what went wrong with our support guy? The issue is I wasn't active on BHW for last few weeks due to my personal life issue, we're back now. The payment is already refunded to him, sorry for the delay I was away from BHW for a while due to personal issue so it took longer, we always refund our customer if they have any remaining balance and they claim for one. Service Update: New YouTube Servers with retention is now added! Enjoy.