DR Resolved @double_entity vs. @TopRank Solutions

Username: @double_entity

Please create your Dispute title using the format in the description below. @double_entity vs. @TopRank Solutions

Are you the buyer or seller? Buyer

What is the date the incident took place? Jun 23, 2026

What is the name of the accused? @TopRank Solutions

Did you encounter the accused on BlackHat World? Yes

Have you started a chargeback with your bank or a Dispute with the payment provider over the transaction? No

Have you contacted the accused via DM (direct message) here on BlackHat World? Yes

Have you informed the accused of the Dispute? Yes

Please add the URL (link) to the location the transaction took place here on BlackHat World.
https://www.blackhatworld.com/direct-messages/reddit-thread-comment-removal-order-conversaiton.31055472/page-3#convMessage-36477054 It occurd in my DMs but I found him in a post he did on https://www.blackhatworld.com/seo/deindex-remove-reddit-post.1800075/

What product category best describes the product/service involved in your Dispute? Other

Please clarify what "SEO Other" is. Reddit Thread Removal

Please describe the purchase or service involved in your dispute. We asked him to remove a thread on Reddit and he agreed that the post could get deleted and offered a 100% refund if he could not do it.

What is the USD amount involved in your Dispute? $550

Please describe the reason for submitting a Dispute, in detail.
We engaged the seller to remove a thread of Reddit in which he promised that he would provide us with a 100% refund if he failed to do so. He failed to do so and after trying to reduce the promised refund by talking about service fees etc. he finally agreed to a full refund. Since then he kept dealying the refund and now has stopped replying to my msgs even though I've given him plenty of time to respond and to provide the promised erfund. I've attached the screenshots of our DMs and the link to my DM with the seller further down in the form.Below is a summry of the key dates from our DMs.

The work is clearly stipulated April 13.
He agreed on the work April 14.
He sent a request for payment between April 15 and 16 where I confirm we received the request.
He sent a screenshot of his request saying it wasn't paid on April 21.
Summarized work to be done again on May 7.
He agrees he received the payment on May 14.
He said he started our work on May 15.
He admitted that he could not complete the task but tries to back out of the full refund, only partial refund offered on Jun 2 .
He agrees to the full refund on Jun 3.
Back on forth on asking where is the refund until Jun 23. <- Last date of communication from the seller.
Communicated that I was opening a disputre on Jul 8.

Please detail exactly how you have tried to resolve your issue before now.
I have been having several messages back and forth requesting the refund but he kept putting it off and stopped responding.

We asked Payoneer to refund the amount but they said there is nothing the can do < Jun 7. Informed him as well.

What kind of outcome are you looking for from this Dispute?
The 100% refund as he promised. I'm open to a lower amount as well to end things as I have to pay back my company at this point. Else a permanent ban if possible as they blatantly lied about this.

Please paste any URLs that point to evidence for your Dispute.
Drive folder with screenshots of our DMs: https://drive.google.com/drive/folders/1TB00TWzUigT07DqzXeagMnRWWSwcIziE?usp=drive_link

Link to our DM: https://www.blackhatworld.com/direct-messages/reddit-thread-comment-removal-order-conversaiton.31055472/page-3#convMessage-36477054

Please upload any screenshots, videos, or other document files that point to the required evidence.
(DID NOT ANSWER QUESTION)

Please confirm you have sent a DM, here on BHW, to the accused? Yes

Please confirm there has been a 24 hour period between informing the accused of the dispute and right now? Yes

Please confirm that the transaction started on BHW via DM, sales thread, WTB/HAF threads, advertisement or signature. Yes

Please confirm that you have provided evidence of the transaction via URL, screen shot or video. Yes

Please confirm that you have explained what the dispute is about, in detail. Yes

Please confirm you have added all supporting evidence to show that you have a case for a dispute. Yes

By pressing the Submit button on this form, you certify that you have completed every step.

You acknowledge that skipping any of the requirements or failing to attach evidence that supports your case could result in this Dispute not only being deleted, but your account being given a warning. Yes

Information For The Accused
@agedaccs, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Information For Everyone
Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.

Additional Information
Please note that @TopRank Solutions was a Jr. VIP at the time of this transaction, hence why this dispute has been approved.

At no time during the Dispute should communication between the Accuser and Accused leave this thread. All evidence and any refund information will stay on BlackHat World ®.​

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The accused has been permanently banned from Black Hat World for failing to resolve this dispute.

The dispute thread will remain live and is now open to commentary as rule 4 is no longer enforced in this thread.

BHW will not communicate outside our official communication methods at any time. Read more about how BHW communicates here.​

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