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Double Charged for Jr.VIP :(

Discussion in 'BlackHat Lounge' started by acotut, Jul 11, 2013.

  1. acotut

    acotut Elite Member

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    Hey,

    Just a small question.

    Few days ago I noticed my jr.vip was about to expire and I renewed it early.
    Today,when my membership should've expire,the old automatic payment got activated and I got charged again :D
    The question is,who should I contact?
    I tried emailing the support trough [email protected] but it seems like that address dosen't exist :(

    I've also sent a message trough the "Contact us" form listed on the website,unfortunately I heard many stories where people wasn't getting any answer by using that form,so,who should I contact?


    Cheers
     
  2. santhu

    santhu Power Member

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    Pm A mod.
    They will look after this.
     
  3. bk071

    bk071 Jr. Executive VIP Jr. VIP Premium Member

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    Shitlist BHW.
     
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  4. commenting shop

    commenting shop BANNED BANNED

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    PM Directly to DD. He will look in it.
     
  5. twitter.followers

    twitter.followers Jr. VIP Jr. VIP

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    Contact any of the administrators with your Paypal email address and transaction ID.
    If you provide all the information properly, they will sort it out quick.
     
  6. bk071

    bk071 Jr. Executive VIP Jr. VIP Premium Member

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    Before anyone bans me for my post above, I was kidding.

    On a serious note, OP, contact DD.
     
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  7. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    On the bottom of every BHW page, in the footer you'll see a link to a post where DD links the BHW Support page:
    http://support.blackhatworld.com/

    Pop a ticket into that. If you don't get an answer within a few days PM me (or any Mod) and we'll follow it up.

    OS
     
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  8. acotut

    acotut Elite Member

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    Ah,and I wanted to make shitlist thread...

    I'll wait a few more days to see if I receive any answer :D

    Thanks a lot for all your answers guys!
     
  9. BHW UK

    BHW UK Jr. VIP Jr. VIP Premium Member UnGagged Attendee

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    I'm looking through our support system but I haven't come across your email.

    [email protected] is not used for support, to contact support you can use this link http://support.blackhatworld.com/customer/portal/emails/new

    I am sending you a PM to follow this case up :)
     
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  10. acotut

    acotut Elite Member

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    I just sent you back a PM.
    Thanks for helping me out!

    That email address was found from the contact options listed on the payment receipt from paypal
    [TH="width: 180, bgcolor: #EEEEEE, align: right"]Customer service URL:[/TH] [TH="width: 180, bgcolor: #EEEEEE, align: right"]Customer service email:[/TH] [TH="width: 180, bgcolor: #EEEEEE, align: right"]Customer service phone:[/TH]
    http://www.blackhatworld.com
    [email protected]
    +44 2088168762
    Cheers
     
  11. hameem

    hameem Elite Member

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    You should get banned for underestimating their sense of humor :p
     
  12. bartosimpsonio

    bartosimpsonio Jr. VIP Jr. VIP Premium Member

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    Lucky you! You're the only Double VIP among us. You've got powers beyond imagination my friend, you just haven't realized it yet.
     
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