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Don't got the item on stock anymore - Buyer bought already!

Discussion in 'Ebay' started by Jaykub, Jan 24, 2015.

  1. Jaykub

    Jaykub Power Member

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    Hey guys,
    I encountered an issue and I don't know how to deal with it since I haven't had anything like that before - ever (especially since I don't even use ebay that often).

    I put an article on eBay and enable the "buy now" feature. The buyer bought it, however I cannot deliver the item, don't have it anymore. The buyer haven't paid yet and I won't accept the payment.

    What can I do now? Should I tell the buyer via eBay internal messaging system? Or is there any feature that is built for cases like this one? What can I do and how can I cancel the whole transaction process?? Also: What are the worst consequences that could happen to my account? Ban? Negative Reviews?
     
  2. yanov10

    yanov10 Registered Member

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    just tell him that the item isnt available anymore, and request to cancel the order.
     
  3. Jaykub

    Jaykub Power Member

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    so basically just message him and telling him to NOT pay because the item is not in stock anymore, right? I just have to check where i can request to cancel the order, I am not so versed in eBay :D

    What could be the consequences of that? Chances are that I might start one or two ventures where this might happen since I will be selling the same item offline as well ;)
     
  4. b1step-ahead

    b1step-ahead Power Member

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    I've sold hundreds of stuff on ebay, just be straight up, sorry don't have the item in stock, I made a mistake, please don't pay.
     
  5. Jaykub

    Jaykub Power Member

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    Hey,
    thanks for the advice, appreciate it! Just antoher question: What if it happens a bit more often? Will this have longterm negative consequences on my sellers account?
     
  6. Hawkster

    Hawkster Jr. VIP Jr. VIP

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    Just make sure your polite and professional each time this happens, you should never get neg feedback, except for the odd dickhead
     
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  7. jmt123

    jmt123 Regular Member

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    Not sure what country you're from, but here's how to do it for eBay.com: to cancel an order go to the sold section in your "My Ebay", click the arrow next to "more actions", and then you'll see an option that says "cancel order" and just follow the prompts from there. Before you do that though, do as everyone else said above and message the person. Be polite and say that you didn't notice your auction was still running and that you're sorry, but you no longer have the item for sale.

    Worst that will happen is you get negative feedback but unless the guy is really pissed off for some reason, I doubt that would happen especially since he hasn't even paid yet.
     
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  8. b1step-ahead

    b1step-ahead Power Member

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    Out of ten years of selling with over 900 items sold,, ebay has always been a hobby. You just have to have good communication which is #1. I've done some royal messups, but good communication, offering the occasionial refund and or letting people keep the item and refund the money in severe cases.

    - To answer your question if you know your going to be selling a item that may not be available for dropshipping, then you want to think short term as your account will get torched with bad reviews/complaints. If your going long term consider buying inventory to avoid this. People freak out for small shit all the time, not having items available to ship and getting several reviews stating this will make you bad very fast.
     
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  9. azukia

    azukia Newbie

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    The worst that can happen is the buyer negs you, with low ratings to trash your ratings and then reports you to eBay as a non-fulfilling seller.
    Everytime I have told someone an item is out of stock, I have had a negative.

    Presuming you didn't advertise a trackable postage method, you could wait to see if they pay and then if they do mark it as dispatched. When they ask where it is, get them to confirm the address etc and refund them. I find if I am polite, respond quickly and resolve quickly I rarely get a negative.

    Yeah, it worse for the customer as they're waiting around for an item they will not receive but that would be the lesser of the two evils for your account. eBay will count a item not received case against your account, and you may get a negative but a non-fulfilling seller report is instantly more damaging.

    But before you do either, look at your defects and decide which hit you can take. If you have high INR cases, go for the out of stock option. If you've had a report against you in the last 3 months, go for the INR one.