Hey guys, I encountered an issue and I don't know how to deal with it since I haven't had anything like that before - ever (especially since I don't even use ebay that often). I put an article on eBay and enable the "buy now" feature. The buyer bought it, however I cannot deliver the item, don't have it anymore. The buyer haven't paid yet and I won't accept the payment. What can I do now? Should I tell the buyer via eBay internal messaging system? Or is there any feature that is built for cases like this one? What can I do and how can I cancel the whole transaction process?? Also: What are the worst consequences that could happen to my account? Ban? Negative Reviews?