Status
Not open for further replies.

cocosimba

Newbie
Joined
Oct 2, 2017
Messages
6
Reaction score
2
Does anyone know whats going on with the dont.farm website? It seems to be down and I can’t access any of my RD clients.

im surprised to read through some of the negative reviews on here. They have always provided excellent support to me and I’ve only ever had one issue in the past that they fixed quickly, otherwise been running happily for 2 years now.
 

Saturnix

Newbie
Joined
Oct 10, 2020
Messages
21
Reaction score
10
For the record, all the RDPs are still inaccessible after 24h of downtime, though I did get a response from them.

Paid in the 4 digits for this, and its not the first time I'm locked out of my ads, although never for this long.

36 hours and still not working. Manager told me they were looking to fix it by the end of the day. Yesterday.

Will open shit-list thread later if the situation persist.

I'm surprised I'm the only one complaining here... really makes you think about the actual size of their customer base.
 
Last edited:

dontfarm

Banned - shit list accumulation.
Joined
Feb 6, 2019
Messages
890
Reaction score
330
Website
dont.farm
Hello,

We completely understand your frustration and in no way are we trying to avoid our responsibility to our clients, you have correctly stated that currently the site is down. Unfortunately, the massive update that we tried to roll out has some bugs but rest assured that all subscriptions will be compensated. In the long run, we are positive that our clients will be more than satisfied when all is said and done.
 

Saturnix

Newbie
Joined
Oct 10, 2020
Messages
21
Reaction score
10
Hello,

We completely understand your frustration and in no way are we trying to avoid our responsibility to our clients, you have correctly stated that currently the site is down. Unfortunately, the massive update that we tried to roll out has some bugs but rest assured that all subscriptions will be compensated. In the long run, we are positive that our clients will be more than satisfied when all is said and done.

The correct thing to do would be to refund the remaining time period of my subscription, not holding my entire business hostage without any forewarning, without a precise timeline for resolution and with meaningless promises.

When are we getting access to our accounts or a refund? The last deadline I've heard from your representative was around 24h ago, only for the service to be unresponsive as of now.

What exactly are you working on that's taking days? Please describe in detail what work has been done, what remains to be done and how many hours does it take for each task.
 

sodo66

Newbie
Joined
Jun 26, 2021
Messages
17
Reaction score
5
The correct thing to do would be to refund the remaining time period of my subscription, not holding my entire business hostage without any forewarning, without a precise timeline for resolution and with meaningless promises.

When are we getting access to our accounts or a refund? The last deadline I've heard from your representative was around 24h ago, only for the service to be unresponsive as of now.

What exactly are you working on that's taking days? Please describe in detail what work has been done, what remains to be done and how many hours does it take for each task.
Same with you.
 

cocosimba

Newbie
Joined
Oct 2, 2017
Messages
6
Reaction score
2
so I have been in constant communication with my manager, Angel, and a major update they planned to roll out crashed their servers. They have been working day and night to fix it and to be honest I believe them.

ive been with them since their inception a few years ago and want to reiterate that their support and willingness to help has always been number one. They have saved my businesses on more than one occasion.

as for people doubting or questioning the size of their customer base, we are all out there in direct communication with our account managers. This is the FIRST major outage I’ve experienced with them in 3 years so I know its not usual for them. Once the update has been worked out, im sure everything will not only be back to normal but hopefully the update they were meaning to push will improve their services.

lets not give up hope, this is coming from someone who also has over 4 digits invested in them.
 

Saturnix

Newbie
Joined
Oct 10, 2020
Messages
21
Reaction score
10
The "major update" was just a change of nameservers, since CloudFlare flagged them as phishing and banned them. The "new" service is just the same as the previous, on a different nameserver and domain.

With the little difference that it still doesn't work, as the RDPs are now connecting (yay! progress!) but unable to find the proxies (they're probably still pointing at the old domains to obtain the connection).

See you soon on the next episode of the absolute fucking trainwreck this service is.

Prepare to pay in the 5 digits annually for people who take away your live ad accounts and take 72h to change a DNS configuration. 72h and counting, refusing refunds and refusing any explanation on which work exactly is being done.

Imagine your livelihood depending on these people. Imagine paying freshly hired employees to stare at the screen. And thank the heavens I'm an affiliate... imagine if I had clients or associates I had to answer to. I'd be burying my head in sand in shame.

Also, note that, and it just dawned on me, they could easily fix this by providing us with the cookies of the accounts rather than with a refund. Sure, then they wouldn't know who would renew the service if fixed, but it just goes to show they don't give a flying fuck about you or your business.

They're just keeping the money (that they could refund), keeping the accounts (that they could give), telling you lies about an "update" (that doesn't exist), and provide zero details on the work that its being done (if anything at all is being done).

Regardless of the outcome of this shit-show, this behavior should be considered by anybody looking to start or maintain a business relationship with these people.
 
Last edited:

dontfarm

Banned - shit list accumulation.
Joined
Feb 6, 2019
Messages
890
Reaction score
330
Website
dont.farm
The correct thing to do would be to refund the remaining time period of my subscription, not holding my entire business hostage without any forewarning, without a precise timeline for resolution and with meaningless promises.

When are we getting access to our accounts or a refund? The last deadline I've heard from your representative was around 24h ago, only for the service to be unresponsive as of now.

What exactly are you working on that's taking days? Please describe in detail what work has been done, what remains to be done and how many hours does it take for each task.
so I have been in constant communication with my manager, Angel, and a major update they planned to roll out crashed their servers. They have been working day and night to fix it and to be honest I believe them.

ive been with them since their inception a few years ago and want to reiterate that their support and willingness to help has always been number one. They have saved my businesses on more than one occasion.

as for people doubting or questioning the size of their customer base, we are all out there in direct communication with our account managers. This is the FIRST major outage I’ve experienced with them in 3 years so I know its not usual for them. Once the update has been worked out, im sure everything will not only be back to normal but hopefully the update they were meaning to push will improve their services.

lets not give up hope, this is coming from someone who also has over 4 digits invested in them.
Same with you.
The "major update" was just a change of nameservers, since CloudFlare flagged them as phishing and banned them. The "new" service is just the same as the previous, on a different nameserver and domain.

With the little difference that it still doesn't work, as the RDPs are now connecting (yay! progress!) but unable to find the proxies (they're probably still pointing at the old domains to obtain the connection).

See you soon on the next episode of the absolute fucking trainwreck this service is.

Prepare to pay in the 5 digits annually for people who take away your live ad accounts and take 72h to change a DNS configuration. 72h and counting, refusing refunds and refusing any explanation on which work exactly is being done.

Imagine your livelihood depending on these people. Imagine paying freshly hired employees to stare at the screen. And thank the heavens I'm an affiliate... imagine if I had clients or associates I had to answer to. I'd be burying my head in sand in shame.

Also, note that, and it just dawned on me, they could easily fix this by providing us with the cookies of the accounts rather than with a refund. Sure, then they wouldn't know who would renew the service if fixed, but it just goes to show they don't give a flying fuck about you or your business.

They're just keeping the money (that they could refund), keeping the accounts (that they could give), telling you lies about an "update" (that doesn't exist), and provide zero details on the work that its being done (if anything at all is being done).

Regardless of the outcome of this shit-show, this behavior should be considered by anybody looking to start or maintain a business relationship with these people.
Hello,
Thank you for your patience, also your personal manager has contacted you to offer compensation for this inconvenience. The main goal of this updated was to solve the notorious "speed issue", our platform was experiencing major issues processing so many tasks at one time, we hope that now everything will be functioning significantly faster + some extra functions TBA later on.
 

Saturnix

Newbie
Joined
Oct 10, 2020
Messages
21
Reaction score
10
Hello,
Thank you for your patience, also your personal manager has contacted you to offer compensation for this inconvenience. The main goal of this updated was to solve the notorious "speed issue", our platform was experiencing major issues processing so many tasks at one time, we hope that now everything will be functioning significantly faster + some extra functions TBA later on.

It doesn't. All the RDPs with premium proxies enabled are non functioning. The only solution is to turn off the premium proxy, thus connecting to Facebook with a new IP and risking a ban.

Great job!

When are you going to fix this? Are you even going to reply at all?

I reiterate this for everyone looking to do any kind of business with these people, operating under the name of "Prestige Media LLC" and the sales representative called "Kirill": stay as far away as possible from these incompetent people.

You will never know when they'll arbitrarily decide to shut down your business for an entire working week (and counting), refusing any kind of fix which could be financially damaging to them. They'll rather you take the hit.

They are as unreliable as they're unprofessional and quite possibly a borderline scam.

EDIT: for the record, the """"compensation"""" was an extra 7 days of service. Yes, you read that right. And no, I still don't know 7 days of extra service WHEN, since the service is still non functional (not that I'd care: the sooner I can leave them, the better).


dontfarm-scam.png
 
Last edited:

Iraphahell

Newbie
Joined
Oct 6, 2021
Messages
20
Reaction score
5
Guys all the employees of dont.farm have unsubscribed from telegram. What is happening???
 

Mackel Jr

Newbie
Joined
Aug 23, 2017
Messages
2
Reaction score
0
Guys!! Look what they sent me After only one week of Paying 530$!!! Such a SCAM

Dear, Clients!

We are sad to inform you that dont.farm is closing it's operations due to our account provider's malpractice, we realize that it's a tough situation for you, but ask for your understanding as we are the biggest victims in this situations.

Regards,

dont.farm team
 

Kh.Vld

Newbie
Joined
Nov 22, 2017
Messages
12
Reaction score
3
Those fuckers took my money and gone today.
Some prehistory: We have working with them about month. All was good but on last week starts shit. First their servers down and official site dont.farm was down for 3 days (it's still not available). 3 fucking days we can't use fb accs from their service. When they 'fix' everything we hade 1 normal day, then they are gone. Nothing...Just gone...They didn't responce, they deleted our chat with manager. Those fuckers took my money and gone.
I hope they die from cancer.
 
Status
Not open for further replies.
Top