hello world! i was gonna start with a rant on how shitty domainexplorer's service is but my main concern right now is a domain i have registered with them. i've had it registered with their service from way back and somehow never bothered transferring it to another service.. it was up for renewal recently and my CC information had to be updated, so i go to their 'awesome' website and it's down for 'unscheduled maintenance'...for 2 weeks. now it is offline completely. no response from support. do i complain to ICANN (it is a .net domain)? do i back-order it through another service provider? obviously, i don't want anyone else to pick up the name, so i don't want to wait until it goes back out into the pool.. any suggestions would be welcome! thanks.