I've been using SmarterASP for the last 8 months or so and thought they were pretty good. I was testing a few WP sites and took advantage of their free 60 day hosting service to see if my sites were good enough to keep. My sites turned out pretty well so I decided to keep them going and to continue using SmarterASP. I started paying for the hosting service when the 60 days was up and didn't have any issues. About a month ago, I started having issues with one of my sites. I kept getting a number of different errors that would lock me out of the site, and other times I would suddenly not be able to find my WP login page when I go to access the site. I'd never had these issues before and a Google search did not deliver any solutions. Naturally, I contacted the host to see if they had any solutions. For whatever reason, each time I have an issue and click the online chat for help on their site, I get the same exact person every time. This rep is incredibly rude and even told me on one occasion when my WP site was getting an error message that, "You are not very knowledgeable at Wordpress are you?" I was going to report him back then for his unprofessionalism, but didn't since he fixed the problem. Meanwhile, I've been using Wordpress for years and never had a problem with it until I came to SmarterASP. This guy's solution to everything is: "Find a Wordpress expert" "I am not a Wordpress expert" "Install a fresh copy of Wordpress" "I do not know how to fix (fill in the problem here)" Every time anything went wrong it was always my fault, even if I had not made any changes to the site. The site would always randomly lock up with errors and each time it ALWAYS turned out to be an issue that needed to be fixed on the BACKEND, even though he would deny it. Today, once again, I could not find my WP login page to access the site. It was working just fine a few days ago. When I click the link that Smarter ASP gave me to access the WP login page, the link takes me to an error page on my site. But the site itself is still up and running just fine. I searched around Google and Wordpress and found that it was most likely an issue that needed to be looked at in the WP files on the BACKEND. I clicked chat on the SmarterASP site and had this amazingly lovely conversation (not!) with the same guy who always answers the chat: 5:17 p.m. Hello xxxxxxxxxxx, sanders How may I help you? Me Hi, I cant find my wordpress login page. This is the link I normally use: xxxxxxxxxxxxxx sanders Did you create any rewrite rule from wordpress admin > sanders ? Me Not that I know of. What is a rewrite rule? sanders The WordPress settings are messed up and all the URLs are being redirected to "Not Found". Me No clue. How do I fix it? sanders You will need WordPress Expert who can make this regular from WordPress coding. Me Yes, I sought that and they said it was a server issue. Me I am unable to log into wordpress at all sanders Yes, as I told you... all the URLs are being redirected to "Not Found" You can ask a WordPress Master to remove this url rewritting for you. Me How do they do that? sanders I am not sure... I am not WordPress Expert Me They do not know how to do it either. They are stating to fix it on the host end since we are not able to log into the wordpress account. They have to be able to get into the Wordpress account before they can help me. sanders Nothing wrong at the server end.. This is application error and you will need to fix this at your end. sanders You can check the server by installing a Fresh WordPress and it will work fine.. Me Nope. Every time this happens you alway say to reinstall WP. Me Wordpress says to do this: in the "wp-content" folder I changed the name of the "plugins" folder to "plugins.off" (whichever name would be fine) I logged at "[my-site-domain]/wp-login.php" but this time without to be redirected, so that I was able to enter the dashboard I renamed back to "plugins" the "plugin.off" folder name (see step 1) within "Dashboard > Plugin" I reactivated all the plugins that were active before I experienced the issue of being redirected at login, all but one plugin which I think could be the culprit of the problem. logged-out and relogged-in, just to verify that the redirections disappeared. Me This means it is a backend error that needs to be fixed on the backend. Me You cannot access these files in Wordpress sanders LET us know the settings you wish to change from the server. Me 1. in the "wp-content" folder I changed the name of the "plugins" folder to "plugins.off" (whichever name would be fine) 2. I logged at "[my-site-domain]/wp-login.php" but this time without to be redirected, so that I was able to enter the dashboard 3. I renamed back to "plugins" the "plugin.off" folder name (see step 1) 4. within "Dashboard > Plugin" I reactivated all the plugins that were active before I experienced the issue of being redirected at login, all but one plugin which I think could be the culprit of the problem. 5. logged-out and relogged-in, just to verify that the redirections disappeared. Me These are the instructions I was given by Wordpress sanders see, our server is shared among # of shared hosting clients and many of them are LIVE with their real domains and using WordPress... If our server doing malfunctioning and making WordPress sites unavailable you should find many bad reviews for us.... sanders YOU made WordPress messed, there is no way for us to fix on our end. sanders We are not programmers.. sanders As you have access over the File Manager, you can ask third party developers to fix this Me The plugins file on the server needs to be turned off. That is not something that can be done via Wordpress. sanders You can check via File Manager and you will have complete access of All WordPress Files Me Hold on (This is when I started typing up a support ticket for assistance since it was obvious this fruit-loop had no clue what he was doing or talking about). Me It is still not working. sanders As I told you, you will need WordPress Expert wecannot help, Me Am I supposed to give wordpress access to my host account? sanders You can give them any access.. sanders I mean to the Programmers.. Me They state they do not have the means to do that. It is the hosts responsibility to ensure the site is operating correctly from the backend. sanders As you have already created a new support ticketfor the same.. sanders You will be updated soon. sanders Anything else I can help here? Me Yes, I would like for you to fix this problem. Since I have already created a support ticket that means you will be fixing it anyway. sanders No... sanders You will be updated soon via support ticket.. sanders Have a nice time ahead.. sanders bye Chat disconnected. Wowzers! No wonder this "service" is free. A few minutes later I received a response from the ticket desk stating: "We would love to help, but unfortunately, this is out side of our job scope. First, we don't know what you did, so there's no way we can fix it. Second, you are response for all the changes you made in your wordpress site. If the site is broken, what we can suggest you to do is to undo the changes you've made. You should have full access to your files and database. You can access you files via FTP or our control panel and you can access your mysql db from phpmyadmin." I take it "Sanders" and the ticket desk are the same person since he saw that I had opened a ticket (which included a copy of the conversation above), and both replied with the same response, with broken English, within 5 minutes of me opening the ticket. Meanwhile, the site is not broken. The link that SmarterASP provided to access the site's login page is what's broken. Their website states that if you are not happy with the service, you can get your money back. I plan on getting a refund and moving all 5 of my sites somewhere else. What other hosts do you all think I should move my sites to? I may even break them up and place them among 3 different hosts. I already know HostGator is a no no after reading here. Thanks in advance.