Please PM me your registered email with us. I need to verify this, as this should not have happened. This business is very important to me and I do want it to run smoothly, but I need a specific issue to look at to see why and what happened. How about instead of destroying a host, you help us get better by giving a constructive feedback, rather than a ton of shite on our head? Again, it's not too hard - please PM me your email, so I can check this specific issue. Thank you!