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Design client not paying balance...options?

Discussion in 'BlackHat Lounge' started by christianbed, Jul 16, 2015.

  1. christianbed

    christianbed Jr. VIP Jr. VIP

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    A client that I've been working with for a while on several projects has not paid the last installment for a site I redesigned for him. He is in another country whose central bank has just stopped doing business with a major bank in my country. He cites this as the reason why he's been late to pay. Still, there is western union, which has no restrictions, which I reminded him of.

    Normally, I'd just throw up a redirect or a firewall until paid. However, this is a big attorney and he has another web guy with the login details who I believe is super loyal to him, so any measure I take could soon be undone.

    Very frustrating, because he's referred a lot of business to me and paid his first (65%) installment promptly. Still, this payment has been due for weeks, and he's not being terribly responsive to emails...super irritating.

    Any ideas BHW?
     
  2. tony_d

    tony_d Elite Member

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    This email

    "Hi Fred,
    I note that you haven't paid your final payment.

    I took you as 'good for your word', and you certainly have been so far.
    Has this changed? Or have you simply overlooked payment?
    Please pay today - if you have cashflow issues, just pay whatever portion you can for now.
    "
     
  3. Zwielicht

    Zwielicht Moderator Staff Member Moderator Jr. VIP

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    I had an issue with my attorney client paying late as well several months ago. At one point, she was two months behind on her monthly payments (Web design and SEO work). What worked in my case was that my client started seeing the website as an investment once she started receiving new clients through her website (thanks to my SEO efforts and the job I did fixing her hacked website), so now she's happy to pay on time (she always paid me, just late).

    However, in your case it might not work out like that. What I recommend that you do is to call the attorney later (don't pester them too much, they're busy), and send several e-mails to the legal assistants or other employees if they have them. Sometimes, you just have to remind them about the payment, and based on how you described your client, they don't sound like a terrible client. If anything, they'll pay you if you send e-mails to the legal assistants explaining that you're having a difficult time reaching the attorney as the attorney wouldn't want to look bad in front of their employees.
     
    Last edited: Jul 16, 2015