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Deathbycaptcha banning accounts according to their wish?

Discussion in 'Black Hat SEO Tools' started by secretboy08, May 3, 2013.

  1. secretboy08

    secretboy08 Jr. VIP Jr. VIP

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    Solved by DeathbyCaptcha support. Happy with the turnaround time.

    Deathbycaptcha banning accounts according to their wish?
    my account got suspended and on logging in I get this msg:


    "We apologize for the inconvenience, but your account has been temporary suspended. Please contact support to get proper assistance regarding this matter."

    sent support a email,pmed their representative here,but i guess they will reply in their own sweet time, till then my work gets disrupted.

    I would also like them to explain publicly why they suspended the account.

    Also, if you are using dbyc then be careful of this as i had some unused balance in their as well.
     
    Last edited: May 3, 2013
  2. blackmind

    blackmind Jr. VIP Jr. VIP Premium Member

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    DBC is down from my side too.
     
    • Thanks Thanks x 1
  3. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    PM sent addressing this.

    My sincere apologies for the inconveniences this may have caused you; your account was indeed temporary banned 'cause our system, at some point, interpreted that your software was marking even correct answers as incorrectly solved.

    You may also look at the source of your CAPTCHAs, as some websites will flag even correctly decoded images as incorrect.

    Please go back to use the service normally when you please to do so. Don't worry about this, I'll notify you ahead if I see any anomaly so your activities are not interrupted.

    Best Regards,
     
  4. WayneInc

    WayneInc Senior Member

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    my side its working .Only few minutes downtime.

    Thanks
     
  5. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    Hi blackmind,

    Overall, the service has been up and running fine during the day, no service disruptions so far. Could you please specify me what happened that gave you this impression? and did you mean the website, the APIs, the whole service?

    Please keep me posted.

    Best Regards,
     
  6. theblackhatnoob

    theblackhatnoob Registered Member

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    DbyC is up at my end.
     
  7. manny2513

    manny2513 Junior Member

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    @Gr33nHat May you please stop telling my customers that their account got banned because of my software?

    I have explained to you SEVERAL times that the website that holds the captcha has the last word as of if a captcha is correct or not. If the website says that the captcha is incorrect then is incorrect mate we have to mark it as such.

    Is not nice when I get emails like this

    "I was using Death By Captcha and then my account was banned. I talked to tech support and they said that the software was marking captchas as incorrect when they were really correct. Any ideas on this?"

    Is not our software; is your system. We always make 100% sure that we get the Invalid Captcha Message from the website before sending the incorrect captcha report. So STOP telling customers that you banned their account because our software and tell them the truth that your system sucks and ban accounts for stuff that is NOT the users fault.

    Manny
     
  8. superboy66

    superboy66 Junior Member

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    If you encounter this problem, you can email their supporter and it will be solved.
     
  9. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    Hi Manny,

    Since we talked last time, we have instructed our support to add a disclaimer to those messages stating that the issue might be on the website they're taking their CAPTCHAs from; if you ask your clients for the full message they received you'll see this by yourself.

    As I've told you before, unfortunately we cannot be reliable if the images are both decoded correctly and within a timely manner; because the result is simply correct (and thus its charged and consequently paid to our workers).

    I have sent you a PM as well, with insights about this.

    Best Regards,
     
  10. manny2513

    manny2513 Junior Member

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    I still disagree with your concept of banning accounts of your customers when they have not done something wrong.

    Also you can tell me all day long that the captcha is correct but if the site says that it isn't then it isn't man is that simple.

    I have input that captcha manually several hundreds of times and I have never seeing them marking the captcha as incorrect when I know that is correct. I do have to agree that is a hard to solve captcha and sometimes you got no option but to guess some of the numbers and that is when you get captcha incorrect message but is not because is a flaw in their system is because the captcha is in fact incorrect .

    It will help you a lot if you stop banning accounts as it makes your service look really bad nobody wants to be banned when they are not doing something wrong even if is a temp ban.

    Manny
     
  11. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    @Manny
    Marking a correctly decoded image (you can tell that it's correct because you can cross-check with the image and our worker response) as incorrect goes against our ToS. It goes without saying, we shouldn't be reliable for unreadable images either.

    As I've told you several times already, when this happens it is actually a non-proper software/proxy configuration, as opposed of what you're implying (that the exception of your software's case is the rule).

    Nevertheless, I respect your opinion. We'll be adding a disclaimer for your particular software in similar cases from now on.

    Best Regards,
     
  12. SEOSoftwareLtd

    SEOSoftwareLtd Registered Member

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    You have really bad attitude... You decided to open company which solving captchas. You are charging per SOLVED captchas, not received so why you telling such a story that you can't be reliable for unreadable images ? So maybe clients should pay for image that YOU CAN'T read ? This is a joke of the year.

    If you decided to provide service do it right without stealing money from clients ! If you can't solve captcha correctly then you CAN'T charge for it. Is it clear ? Or maybe you do not understand simple information about getting big amount of incorrectly solved captchas by your staff...


    You should remember, client has always right, you can't tell someone that he needs to pay for your inability to provide service...
     
  13. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    Hi SEOSoftwareLtd,

    I agree with you that our customers should come first, and they indeed come first to us! It was not my intention at all to sound hostile; my apologies if I did :/

    We don't charge for incorrectly solved images, nor steal money (?) from anybody. If a CAPTCHA is marked as incorrect, we simply don't charge for it. Some times, some users can mark many correctly decoded images as incorrectly solved. That is what is considered abuse and our system has mechanisms to fight it. That's what the mate and I were discussing about.

    As for unreadable images, most of the cases when the image is completely unreadable there's actually a fail somewhere (may it be faulty configuration, software issue, proxy issue, etc) that needs to be fixed so the customer can actually take advantage from using the service (any captcha service). When this happens we inform the customer and encourage him to look into it and offer our own support if needed to help him. We offer support to help these users identify the issue and fix it. At the end, nobody benefits from sending unreadable images.

    Best Regards
     
  14. GAdsense

    GAdsense Junior Member

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    Deathbycaptcha is working as normal now. It is so expensive without discount. Please offer some discounts.
     
  15. mikeydell

    mikeydell Senior Member

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    huh? DBC is one of the cheapest captcha solvers in the game.
     
  16. riken

    riken Newbie

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    I was trying deathbycaptcha, did 2000 submissions and deathbycaptcha said I spent more than 7000 captchas (WTF) ok, try again and now I ask to report bad captchas, what happens? My account get suspended....

    Ok, time to move to another service...
     
  17. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    Hi riken,

    Please send me a message to help at deathbycaptcha.eu titled ''riken from BHW'' and I'll look into it ASAP.

    Best Regards,
     
  18. manny2513

    manny2513 Junior Member

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    There is NO mistakes in our software bud. We send the captcha correctly and we only mark it as incorrect when the website pops up the message saying that is an incorrect captcha so that means that there was not a bad connection on the proxy because if it was then the connection just drops and that means that we never get to see that warning message on the site in which case then we do not mark the captcha as incorrect because there is no way for us to know if it was or not incorrect. You can cross check with your workers all that you want but if the site says that is incorrect then is incorrect bud you should not charge for it is plain and simple. This is a NEW type of captcha man and I am 100% sure that the problem is that your workers are NOT being able to solve it with a decent success rate

    But even with that. Lets say that is not your system lets say that in fact is our software (which is not) well why is it the user account getting banned? He didn't code the software he is just trying to use your services in a legit and correct manner. Why is he getting penalized? Again we careless if is a temp ban the customer should NEVER whatsoever get penalized for something he did not do wrong. That is our point. If an specific software is causing issue then you should get straigh with the software developer and deal matters with him without affecting your customers.
     
  19. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    @manny2513,

    Here I'm actually stating that your software is not faulty, and thus it's a exception on the matter we're discussing :).

    Best Regards,