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Death By Captcha taking unused balance

Discussion in 'Black Hat SEO' started by JustUs, Dec 23, 2013.

  1. JustUs

    JustUs Power Member

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    I keep a small amount of funds in the Death By Captcha service. Not a large some usually between $35 and $50 USD. I had not had a need to use a captcha solving service for a while. DBC took the unused funds.

    Because of this theft of funds and through that theft not providing a service that had been previously paid for before they change their policy to take funds not used within 90 days, I can no longer support DBC

    I think that the members of BHW need to be aware of the dishonest practices of DBC, and because of that theft avoid DBC.
     
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    Last edited: Dec 24, 2013
  2. netmatrix

    netmatrix Regular Member

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    If it's only been 90 days, I would contact them. Their Terms of Service states 270 days: http://www.deathbycaptcha.com/user/terms-of-service.

    However, I agree. If you deposit money into your Captcha account, it should remain there indefinitely. I believe DBC is the only Captcha company doing this, correct me if I'm mistaken.
     
  3. kinlee

    kinlee Supreme Member

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    I didn't even know they take it after a certain amount of time. They should at least give a warning email to tell us that it is going to expire soon.

    Thanks for the heads up.
     
  4. AquaticGamer

    AquaticGamer Jr. VIP Jr. VIP

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  5. youmakeme

    youmakeme Power Member

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    Deposit only amount that you will be using. This is the safest way to ensure your money is not taken away.
     
  6. JustUs

    JustUs Power Member

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    When I placed the funds, there was no time limit to use the purchased service.

    I have contacted support, they are not answering.

    What am I doing: 1) firing up several tools to spread the word loudly. 2) removing support for DBC from any software I write or release and pushing that out as an update.

    DBC is the only service that steals your unused purchased captcha's and their policy is rather new. The solution is not to use them at all.
     
  7. tony_d

    tony_d Elite Member

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    If you reach out to them here on BHW (I forget the username), they are very helpful... I don't think "1) firing up several tools to spread the word loudly. 2) removing support for DBC from any software I write or release and pushing that out as an update" is a great way to get what you want, though.
    Don't forget it's the christmas period, and some people do actually take time off.
     
  8. JustUs

    JustUs Power Member

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    You are aware that this thread is placing at positions 1 and two under the following Google Searches:
    death by captcha fraud
    death by captcha taking
    death by captcha funds
    death by captcha stealing
    death by captcha unused

    I do not play games, nor do I really care about another engaging in theft. The most certain way to stop misconduct is to expose it. I understand why Green something or the other raised night shift compensation - because they wanted to increase fees without doing without seeming to increase fees. I never said a word about that issue and never complained about it. I have never complained about the high failure rate, nor have I ever tried to get compensation for that high failure rate.

    A thread about the new policy was on BHW in the last 60 to 90 days. DBC was infomed by a number of people that they would lose customers.

    Then DBC attempted to explain the policy of taking funds in several deceptive ways; the primary ones being 1) data at rest cost money; 2) other captcha providers do the same. Both excuses are wrong.

    There was a thread about this not too long ago here on BHW.

    Simply put, if DBC is going to provide a dishonest service, then they need to expire. If DBC were upfront and honest, then they would have provided a return of the funds in the account minus the cost of returning them through Primus.

    Exposure is good for them. However, in a quick check, I noticed that they have engaged in a substantial campaign to keep negative results from showing in Google. I must ask why?
     
    Last edited: Dec 24, 2013
  9. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    Hi JustUs,

    My honest apologies for the inconvenience you've faced with the service, this isn't certainly the experience that we want for our customers.

    Now, addressing your concerns:

    1. Our Support Team recently replied to your inquiry (they usually reply in less than 48 business hours, however it took a bit longer this time due to the holidays) via e-mail, please check it out.

    2. Our 270 Days Expiration Policy has been in place for +2 years. Your credits did not expire after 90 days, but after 270. This is explained in detail (specifics dates, amounts, etc) on the support message that we sent you a while ago.

    3. Anyone who has been siginificantly affected by said policy is actually encouraged to contact support. We really care about our customers and we promise to work out a solution with anyone, on case by case basis.

    4. We try our best to address our customer's concerns quickly and efficiently. Some of the feedback of this thread will certainly be taken into account.

    Please, do not hesitate to contact me if anything.

    Best Regards,
     
  10. apignard

    apignard Jr. VIP Jr. VIP Premium Member

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    got same issue last year and they refund me half
    continue to buy to them then test expertdecoder and imagetyper and very happy with them and cheaper too!

    you may need captcha breaker for emulation too
     
  11. JustUs

    JustUs Power Member

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    To answer you straight up.

    I have been using your service over two years. Every once in a while, I drop funds into the DBC. Sometimes this is when I have less than 5000 captchas available, and sometimes when I ask that a customer make a payment to DBC as part of their payment to me. I try to keep between 15,000 and 100,000 captchas available.

    I do not use captchas on a regular basis, but when I do, I tend to use 15 - 50,000 in a very short time.

    Your claims above in regards to the use of the captchas are both true and false. You claim is true in that I did not use the entire balance I had available in a 270 day period. They are false in that I had not used captchas in a 270 period. Very simply, within a week before your service inappropriately took funds, I had used twelve captchas. I was doing some work with GScraper and used DBC with that. Your logs, if you keep them, can verify my claim.

    To date, I have found the captcha solving programs to be unsatisfactory. However this action by DBC has made inroads to changing my mind.

    I understand holidays, even if I do not practice them. For this reason I have been tolerant more tolerant than I normally am. I attempt to deal with people straight up.

    As stated, I did not mind the shift differential fee, even if I view it as a means of raising the cost of captcha solving without raising the bulk rate. I do not mind the failed captchas, don't ask for a refund for them, and consider a cost of doing business. I do mind, very much, taking money for a service that has not been provided. In my own work, I refund the entire fee if I cannot provide the service I contracted for.
     
  12. Gr33nHat

    Gr33nHat Jr. VIP Jr. VIP

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    Hi JustUs,

    Your feedback is really appreciated.

    Please note that our terms of service states that your credits will expire 270 days after purchase and not days after last usage.

    Let me know if you received the contact email from our support department.

    Remember that I'm here to help you in anything you need, let me know if anything.

    Best Regards,
     
  13. TheMoolaMan

    TheMoolaMan Registered Member

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    ha, i diddnt know they did this. I dont keep more then 15 in mine though.
     
  14. JustUs

    JustUs Power Member

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    There is much going on behind the scenes that you and others are not aware of. To begin with, there are a series of private messages that are resolving the issue. Gr33nHat has also done his home work. Gr33nHat knows who I am by name, and has even Googled my name and read about me and what I stand for.

    This attempt to resolve the matter and doing his research is more important to me than many other things; in the spirit of Sun Tzu and the "Art of War," conflict is inevitable. It is how you handle that conflict that is important and that shows your true character and intentions.

    This attempt by Gr33nHat should be a flag to all that he is running an honorable and trust worthy service. I no long feel that he and his service attempted to hustle me, rather that this one of those edge cases that resulted from being a long time customer that mostly uses programs to check balances on my part and, perhaps, an unclear statement of policy regarding the time frame to use captchas on his part as well as a failure to push that policy out to the email address that he has on record for each customer.

    As far as this issue, I consider it resolved. It has been addressed in an expeditious manner when taking into account the circumstances and the events of the holidays.

    Having said that, I have no hesitation in continuing to use his service and recommending that service to others.
     
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    Last edited: Dec 27, 2013