1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Dealing with idiots who bid without reading the listing then demand their money back??

Discussion in 'Ebay' started by bl4ck1ce, Jul 22, 2010.

  1. bl4ck1ce

    bl4ck1ce Regular Member

    Joined:
    Oct 28, 2008
    Messages:
    234
    Likes Received:
    77
    Occupation:
    Web Design & Marketing
    Location:
    British Columbia, Canada
    Right now I'm doing some product testing on ebay, for an info product I expect to launch in the fall. I'm selling the product through several different accounts on ebay, each one with slightly different text, covers, etc. Because the product is similar to some other peoples products that are what I would call scammy, I've been very careful to clearly state what the listing is for, including posting pictures of the CDs.

    A guy bid on one of my listings last week, and he won. The problem is, he didn't read a single word of the listing... not even the title... now he's complaining that I misled him, and has sent several emails requesting that I cancel his bid... 3 days after the auction ended.

    (I'll give an example here because I don't want to completely give away my business....) imagine an auction for a CD training course on how to set up a website, and the image was of a person looking at/using a computer. This genius bids, without reading a single word on the page, assuming the listing is for that computer... even though the listing very clearly states several times that the auction is for a CD, and not the computer in the picture. (because there have been others before him that made the same mistake)

    I know it's not worth losing my 100% feedback score for a $20 item, but I'm just really tired of idiots bidding without even looking at the auction listing, and then complaining about it..

    How do you guys deal with this stuff? :confused:
     
    Last edited: Jul 22, 2010
  2. ToxicVoid

    ToxicVoid Registered Member

    Joined:
    Jul 21, 2010
    Messages:
    82
    Likes Received:
    40
    In my opinion, it's better to keep the 100% clean feedback and look at these idiots as... part of the job. :)
     
    • Thanks Thanks x 1
  3. consciousnesscreates

    consciousnesscreates Power Member

    Joined:
    Feb 17, 2010
    Messages:
    695
    Likes Received:
    107
    I would put the CD on Amazon and just put a discount voucher for it on Ebay.

    THey probably know very well what it is an read it ad now try to get his cash back
     
  4. bl4ck1ce

    bl4ck1ce Regular Member

    Joined:
    Oct 28, 2008
    Messages:
    234
    Likes Received:
    77
    Occupation:
    Web Design & Marketing
    Location:
    British Columbia, Canada
    I spoke with an ebay rep yesterday, and he looked at the situation.. according to him, because the buyer was made aware of his mistake on the first day of the auction (he bid within an hour of me listing it..) and then did nothing for the 7 remaining days of the auction, and then still nothing for an additional 3 days, that he was completely at fault and couldn't do anything to me. The ebay rep actually said "no worries we got your back". :D

    ebay has definitely earned some brownie points with their handling of this so far, I wasn't expecting them to be nearly so helpful. :)
     
    Last edited: Jul 24, 2010
  5. vovvnesk

    vovvnesk Junior Member

    Joined:
    May 4, 2010
    Messages:
    127
    Likes Received:
    80
    I remember back in the days when people used to sell Xbox 360 photos for the price of the real thing, and since they mention really small fonts its only photos Ebay actually couldn't give them refunds. (of course they require u to have bigger fonts now)

    Just a personal note, when you state clearly in your auction, and buyer did not immediately ask to refund the item, most likely Ebay WILL side with the seller. (especially after you shipped it)
     
  6. bl4ck1ce

    bl4ck1ce Regular Member

    Joined:
    Oct 28, 2008
    Messages:
    234
    Likes Received:
    77
    Occupation:
    Web Design & Marketing
    Location:
    British Columbia, Canada
    I showed the listing to an ebay rep, and asked him if anything on it looked remotely misleading, and he said that it was clear to him that it was a CD.. I'm not trying to mislead anyone, the guy was a moron, and didn't read anything in the listing.

    I'm sick of scammers on ebay who sell crap by misleading people, which is why I not only spent nearly a year developing a quality product, but I went out of my way to describe in detail what the item was, down to including high res photos of the CDs, and stating several times that it was a CD. I can't force people to read, but what's next, putting a video file in the listing that starts playing automatically? I doubt they'd notice even that.

    The listing included paragraphs of text, with 24pt font headings, and photos of the CDs in their cases, and he sent a question on day 1 of the listing, and then replied to my response, giving him 6 days to retract the bid.. he didn't, even though he knew exactly what it was.

    I'm in no way attempting to mislead people, I'm doing my very best to do the exact opposite.. but I can't force people to pay attention to their surroundings if they don't want to. The ebay rep has said they will definitely side with me, because I'm perfectly within their policies and guidelines, and the buyer is not.
     
  7. bl4ck1ce

    bl4ck1ce Regular Member

    Joined:
    Oct 28, 2008
    Messages:
    234
    Likes Received:
    77
    Occupation:
    Web Design & Marketing
    Location:
    British Columbia, Canada
    You've given me an idea about how I actually could make a new listing as idiot proof as possible, to hopefully prevent this from ever happening again.. They'd actually have to TRY to remain unaware of exactly what they were bidding on after I make these changes.... thanks!

    (but just in case that fails, I've also enabled the feature to automatically file non-paying bidder claims against anyone that doesn't pay within 4 days..... :cool: )
     
  8. Ramsweb

    Ramsweb Senior Member

    Joined:
    Mar 31, 2010
    Messages:
    1,121
    Likes Received:
    658
    Occupation:
    Internet Marketer - Self Employed
    Location:
    In front of my PC
    You will always find people like this who are semi retarded...maybe you can put a note in the picture and say - P.S. - Computer in picture not included or something like that.
     
  9. tridgeroy

    tridgeroy Junior Member

    Joined:
    Feb 24, 2010
    Messages:
    195
    Likes Received:
    247
    It's not possible to make something idiot proof, because they will always find a way to be an even bigger idiot.

    As Ramsweb said you will always find people like this. Your best plan would be to have something strong in place for when these idiots come along.
     
  10. kentuckyfriedcourage

    kentuckyfriedcourage Newbie

    Joined:
    Jul 11, 2010
    Messages:
    17
    Likes Received:
    2
    I had a problem similar to OP. I've actually included large text on my picture that says "this auction is for this particular thing only" and dumbasses still send me angry messages saying I mislead them.

    You deal with lots of really stupid people on eBay.
     
  11. Ramsweb

    Ramsweb Senior Member

    Joined:
    Mar 31, 2010
    Messages:
    1,121
    Likes Received:
    658
    Occupation:
    Internet Marketer - Self Employed
    Location:
    In front of my PC
    lol...one reason for all this to be happening is because is ebay is advertised on TV a lot . My guess would be that people who do not even have email try out ebay and do really stupid crap like this...
     
  12. bl4ck1ce

    bl4ck1ce Regular Member

    Joined:
    Oct 28, 2008
    Messages:
    234
    Likes Received:
    77
    Occupation:
    Web Design & Marketing
    Location:
    British Columbia, Canada
    Update:

    This post was about a general issue based on 2 particular buyers I've been dealing with recently, I haven't found a solution yet to protect feedback when a buyer has already paid and is demanding a refund, but I have found a good solution to buyers who just refuse to pay:

    Code:
    http://www.blackhatworld.com/blackhat-seo/ebay/223300-how-stop-deadbeat-buyers-their-tracks-maintain-your-feedback.html
    For the buyer that refused to pay... I've successfully completed a claim against him. My fees have been refunded, he's got an unpaid item strike on his account, and he's blocked from leaving me feedback... but I can still leave him feedback! Strange system, but I kinda like it.

    Hope this helps!