I manage a few companies and when it comes to support queries, I'm overly friendly and hospitable to my clients/customers. If you look at my threads here recently, I've been looking for a way to authenticate proxies to a phone. I HAD NO IDEA THAT IP AUTHENTICATION WAS A SECONDARY WAY OF AUTHENTICATING and that you could just authenticate with a user/password. I've only used the user and pass in my browser, not even realizing I probably didn't need it if my IP was authenticated. I've always authenticated my proxies with IP. If a platform only provides a slot for 2-3 IPs to be authenticated, this is obviously impossible to do on a device. And because usually Im on a VPS and my home IP, I always authenticate those. When I explained the situation to support at my proxy provider they said they did not know how to do it, authenticate a proxy to a device that is. So then I go to 3 other forums and found the answer in MP Social. A member responded "I just authenticate the device with user and pass" So I message support, and ask if I can do this on a device and he says "Yes...............You should know this already" Am I wrong for demanding to speak to a supervisor/admin and request compensation for the disrespectful comment. I would NEVER say to one of my customers, "You should know that already" Am I wrong for thinking this was disrespectful. I admit, Im a bit of a noob when it comes to utilizing proxies properly, but isnt that what support is supposed to gladly assist with? I love educating "noobs" on my sites. They stick with me afterwards.