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Customer ordered $2200 worth of items... now after 95 days

Discussion in 'Making Money' started by Expertpeon, Nov 3, 2011.

  1. Expertpeon

    Expertpeon Elite Member

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    Buyer purchased 4 separate times around 15 items each (at the wholesale price) over the course of Late June and early July.
    All items shipped out promptly.

    Buyer now claims items were not "what she expected" and "may not even be real" (she claims there is some dead giveaway on the label, however, this is ridiculous)

    Hate selling online, luckily 3 of the shipments had signature confirmations.
    Pretty much may be F'd, but trying to at least limit the damage to half of the total price she paid by pretending that there's no option for her if she doesn't accept our offer.
     
    Last edited: Nov 3, 2011
  2. truepals_forever

    truepals_forever Senior Member

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    I thought dispute can't be filed after 45 days ?
     
  3. Expertpeon

    Expertpeon Elite Member

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    It would be really really tough to justify it, sure, most banks would quickly deny it if the retailer gave the bank information regarding confirmation/signature confirmations etc

    However, some banks allow up to 6 months for chargebacks... though I assume the veracity of the claim drops considerably as time passes.

    This wasn't a merchant account, it was one of the paypal accounts we abandoned awhile ago. If she claims it was misrepresented, counterfeit or otherwise? Probably will let her do it. We're 99.9% sure the items are in fact, what she ordered. So my guess is it is buyer's remorse. Can we absolutely prove that this is the case? no... This is an older version and she claims that she purchased one of the "real items" (which is different since it was updated recently) and it's just nothing like it.
    It's ludicrous... I may just let paypal try to throw it on my credit report (assuming they can put that together) if she really does chargeback all 4 orders.
     
    Last edited: Nov 3, 2011