Customer Freaking Out

One of my affiliate sites that is designed solely to sell a product has a comment from a user saying: "i bought your product a few days ago and didn't recieve, yet I have been charged. If you dont contact me ASAP I will contact the media and file a dispute ASAP".

Just wondering if I should be a nice guy and refer her to the vendor and risk rage return rates or if this is some kind of tactic to just fuck with affiliates? I dont see how she didn't get an email or product as it was through clickbank. I also lol'd at media threat.

Product was through clickbank

 

If it was trough Clickbank, don't worry.

 

I won't worry about that. You can also ask him to contact clickback with his payment and I am sure he will get get a reply fast.

 

If you're running a reputable business or want to do a good deed, see to it that the issue is solved.
Worst case scenario you get 1 return.

 

Ignore, delete, and move on...

 

Probably another affiliate trying to screw with you.

 

Find the right email address for them to contact and politely guide them to it.

"Hi there, sorry you are having trouble with this product. Could you please email ***@*** to resolve this matter" etc etc