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Company beside me has a bad critic and blame on my in GMB

Discussion in 'Online Reputation Management (ORM)' started by r1004, Oct 25, 2019.

  1. r1004

    r1004 Junior Member

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    I have a company where I can see clearly the products of the beside company.

    They had a semibroken product since 2 years that they were renting.

    4 day ago a user gave them 1 star becouse a client ended breaking that product and they gave him no invoice and the beside company took 3000 euros from the client.

    the awnser of the beside company was. "This did not happen to our company, probably happened in the beside company ***in other words, my company** please place your review in the correct company"

    What can I do? What would you do?

    Can I get somehow in contact to the user who comented the beside company in GMB?
     
    Last edited: Oct 25, 2019
  2. r1004

    r1004 Junior Member

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    Anyone?

    Shall I put a bomb in the beside business?
     
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  3. simplehuman21

    simplehuman21 Junior Member

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    What? are you trolling?
    I doubt there are only 2 business like yours on your place (you and your competitor)..
    As long as your competitor didn't say your business name, why should you bother?
    in my opinion you should focus on giving a better experience for your customer and let the satisfaction do the talking. I wouldn't care much if I were you.
     
  4. uncutu

    uncutu Elite Member

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    only way to contact that user is to write a reply on your google-my-business panel
    you can flag their comment from inside and elevate it to the google moderation team
    what most people do..write a reply to put yourself in a good light and flood your listing with 5-star reviews so that 1-star looks tiny in comparison.
     
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  5. CPANathan

    CPANathan Regular Member

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    Sounds like they're either trying to dirty your name or just push their bad reviews on you, that's fairly disgusting
     
  6. r1004

    r1004 Junior Member

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    yes is disgusting..

    there is only two companies like mine in the town, and one is just beside the other. 5 cm of distance
     
  7. CPANathan

    CPANathan Regular Member

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    Could you not report that as dirty business and get them fined?

    Defamation of character is sue-able, I just don't know if it goes for people only or business too
     
  8. nightflower

    nightflower Jr. VIP Jr. VIP

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    I'm not sure how it works where you're located, here in Canada there are multiple "authorities" and supervisory bodies that you can turn to in this sort of situation.

    There are consumer laws in place to prevent exactly the situations you're describing (in most places across the globe as a matter of fact), and this company you're describing - well they're violating them pretty blatantly. I'd research what sort of consumer legislature exists and what supervisory bodies in your country have in place for defamation.
     
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  9. Aaric

    Aaric Jr. VIP Jr. VIP

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    Then its not a headache of you, as the review poster did not deal with you at first place.
     
  10. Coastline17

    Coastline17 Jr. VIP Jr. VIP Premium Member

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    Contact google? Did they name your business? Try to contact the customer?
     
  11. SirTop

    SirTop Jr. VIP Jr. VIP

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    You need to suppress the negative review using the approach by Uncutu, then make sure it doesn’t happen again.