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Client who can ask for refund for payment on paypal. What to do?

Discussion in 'Forum Suggestions & Feedback' started by Greenthought, Sep 26, 2016.

  1. Greenthought

    Greenthought BANNED BANNED

    Jun 12, 2016
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    We have a client who agreed to pay $110 for a website he wanted us to design and after we developed site for him he really liked the website now when it is about making payment he is trying to create issues that do such and such extra thing to get payment. I doubt even after making payment to our paypal he can't be trusted. How to safeguard myself on that?
    Last edited: Sep 26, 2016
  2. Nut-Nights

    Nut-Nights Jr. VIP Jr. VIP

    Jun 20, 2013
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    I didnt understand what you are saying. But if he ask for refund there is two options, give him refund or refuse him, In case he chargeback on your paypal. Provide proof of website created by you for him (Contact on phone to paypal) to paypal. There is good chance you can win dispute.
  3. hotdew

    hotdew Jr. VIP Jr. VIP

    Dec 1, 2013
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    $110 for web design? Sounds like a low quote.

    That said, the only way to protect yourself is to curate proof of work done, conversations, even logs of hours spent on his project. Ensure that you send him a detailed invoice (you can use one of the online invoicing services--I use Hiveage).

    You'd need these to contest a dispute, should the client take that route.

    However, I should warn that doing all these does not guarantee that your client wouldn't be able to get back his money successfully if he means to. If he makes payment using a credit card, he could file a charge back through the credit card company. And things can go sideways quickly if he does that.

    Firstly, PayPal would reopen whatever dispute relating to the transaction is question, regardless of it is was decided in the seller's favor. Secondly, winning a CC charge back is very difficult compared to PP disputes.

    PayPal is great if you aren't dealing with douche bags. But if you suspect this client might be one waiting for the right time to pounce, you may be best served to accept payment using another payment processor (say Bitcoin).

    Nonetheless, some clients can be fickle. It does not necessarily mean they are scheming to make you deliver a free service.
  4. Finn

    Finn Jr. VIP Jr. VIP

    Apr 22, 2013
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    SEO Consultant
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    Since you have delivered the website and the job is done from your side I guess you dont like to refund him right.
    In case he charges back his payment via PayPal, basically it works like that. You will have to proof PayPal that you have
    sent him the website files in some way. For example if you have sent him some kind of download link or files via e-mail you
    need to screenshot these e-mails were it is possible to see the details such as: sender, receiver, date, content of conversation
    and the attached file/link. This will proof that you have delivered him the product. At least this is how it worked for me back then
    when I was offering design services. I had so many chargebacks over the past years and this is how I won at least 90% of them.

    By the way if he chargeback with a credit card over PayPal you will most likley lose the case no matter what you do. Small chance to win those.