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Cannot log in to my fiverr account.....

Discussion in 'Making Money' started by thelenny, Mar 17, 2014.

  1. thelenny

    thelenny Registered Member

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    Hi,I haven't been able to login to fiverr since yesterday. Is anyone else experiencing the same problem. Could t I had been banned, I have not violated their TOS and have not received any notification by email.
     
  2. Aty

    Aty Jr. VIP Jr. VIP

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  3. srinu0812

    srinu0812 Supreme Member

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    What is the error that Fiverr returns to you?
     
  4. TheUnborn

    TheUnborn Elite Member

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    Try using another browser and what message you get when trying to log
     
  5. thelenny

    thelenny Registered Member

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    I tried using another browser, I get the error "wrong username or password. Even when I click forgot password, it says "the email address you entered cannot be found"
     
  6. archixet

    archixet Jr. VIP Jr. VIP Premium Member

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    Your account must have been compromised.. Try resetting your password
     
  7. kbklash

    kbklash Senior Member

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    Is the site up ? How about now then ?
     
  8. thelenny

    thelenny Registered Member

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    How do I reset when I cannot access the account? It says "the email address could not be found".
     
  9. twitter.followers

    twitter.followers Elite Member

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    As suggested by above members, delete your cache, clear your cookies and then try again ensuring you're writing down the correct login information. If it doesn't works, try to reset your password and the login.

    If even that doesn't works, try contacting the fiverr support and they will help you out.

    Update: So, it says email not found. Then I guess the only option left is to contact fiverr support. Did you do anything blackhat? Trying to sell services which are against their TOS?
     
  10. Aaric

    Aaric Elite Member

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    it might be due to ip address you are using to login. might be proxy
     
  11. rodionu

    rodionu Registered Member

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    Just contact the support....
     
  12. srinu0812

    srinu0812 Supreme Member

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    You sure about inputting the correct email? If yes, contact support right away. Someone might have changed the associated email.
     
  13. thelenny

    thelenny Registered Member

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    I contacted support. It seems the problem is I used 2 different paypal accounts
     
  14. WPcrew

    WPcrew Junior Member

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    I had few times similar problems, and I always solved it by contacting customer support through my email that is linked to my fiverr account, or via their official Facebook page.
     
  15. archixet

    archixet Jr. VIP Jr. VIP Premium Member

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    I am sure it must be hacked then. Go to their support and email them.. It happened with me around an year back. The hacker changed the email address but they'll fix it for you and restart it to normal.
     
  16. archixet

    archixet Jr. VIP Jr. VIP Premium Member

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    Using 2 PayPal emails don't cause any trouble as long as the PayPal isn't attached with any other account.
    I am quiet sure that your account is compromised and you need to write to the support to get access to the account.
     
  17. thelenny

    thelenny Registered Member

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    Sorted. My accountwas compromised. The ahole even made a purchase from my account. Anyway my funds were refunded and its all good now.
     
  18. srinu0812

    srinu0812 Supreme Member

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    Great to hear. They have the best support and that's the reason they are still going strong.
     
  19. LiveSolution14

    LiveSolution14 Junior Member

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    Hello Mate, First You Clear Your Cache, Cookies, Temp Files, Then you can try... If Again Same Problem Occurred, You can Forget/reset Your Password and Generate New Password and Use...
    If You want you can Forget/Reset Your Username Also...

    Thanks
     
  20. coreyvf

    coreyvf Regular Member

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    Wow? Did you click a phishing link or something? How to you think your account was compromised?