Okay so i made an ebook and set up a site for it 2 months ago. d idnt really promote it cuz i was doing other shit. other day someone buys the book. now i look and it says they refunded there money and says that person said it was purchased unauthorized i got this: email 1 Recently, PayPal received a notification from a user regarding unauthorized access to his PayPal account. As a result, one of the payments credited to your PayPal account has been placed in a temporary hold while we investigate the claim. PayPal constantly monitors transactions for unauthorized use of accounts in order to maintain the safety of our users. The details of this transaction are as follows: Transaction Date: Jul. 29, 2009 Transaction Amount: $29.99 USD Buyer's Email: ******** If you have already shipped goods related to this transaction, you may be covered under PayPal's Seller Protection Policy. Please provide PayPal with the following information: 1) Tracking Number of Shipment 2) Shipping Company Used 3) Shipping Insurance Information (if used) If you have provided a refund to the buyer, please provide PayPal with the following information: 1) Date of Refund 2) Amount of Refund For you to be protected by our Seller Protection Policy, you must reply to this email. We need to receive all correspondence regarding this case within 7 days. If you have any questions, please reply to this email. Good selling practices, like trackable shipping, prompt shipment, and communication between buyer and seller help prevent disputes. Thanks, PayPal EMAIL 2 Your buyer asked his or her bank to reverse the payment for the following transaction: case number etc here We need additional information from you within the next 7 days. Please log in to your PayPal account and go to the Resolution Center to see the details of this case. There, you can enter any information regarding this case that will help us fight the reversal on your behalf. N E Suggestions.