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Can eBay suspend my account for too many refunds without resolution center?

Discussion in 'Ebay' started by whatever61, Aug 8, 2013.

  1. whatever61

    whatever61 Registered Member

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    I have been reading recently that eBay suspends buyers who return more than 20% of the bought items.

    As a precaution I want to know if in my case it's counted as a return by eBay:

    I am a frequent buyer. When there's a damaged item, I contact the seller to tell him about that (through eBay messaging system). In some cases I get refunded. I DO NOT open any resolution case or anything like that, just send a message. The refund is done directly in Paypal, afterwards I leave a positive feedback.

    Does this count as a return for eBay? imho they don't even know about this refund, but maybe they have some access to Paypal or something like that...

    Anyone has an answer for this?
     
  2. shaddelick

    shaddelick Regular Member

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    I dont think that should give you a problem with ebay. It might give you issues with paypal in the long run though.
     
  3. whatever61

    whatever61 Registered Member

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    What kind of problems do you think?
    I send a LOT of payments via Paypal (not related to eBay), so the refund rate there is quite low.
     
  4. whatever61

    whatever61 Registered Member

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    I have checked now and it says in my purchase list the payments that were refunded, so eBay DOES know about the refunds..
     
  5. LukesDad

    LukesDad Junior Member

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    If the seller doesn't tell eBay about the refund, he has to pay the eBay fee.
    Can eBay suspend accounts for too many refunds? Yes, they can! They can do what ever they want, it's their service you use and you have to obey to their command.
    Btw. amazon is closing accounts for too many returned items in the moment.
     
  6. whatever61

    whatever61 Registered Member

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    I know they can do what they want, I was asking what is the likeliness that they will do it, since I am not opening a resolution case, just contacting the sellers and telling them about the damage and THEIR decision is to refund.
     
  7. Kevhart

    Kevhart Registered Member

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    don't think thats a reason for suspending your account,
     
  8. apocrypha

    apocrypha Newbie

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    you'll get suspended if you open too many resolution center cases that are "suspicious". refunds outside the resolution center thingy are deemed a "peaceful settlement" between the customer and retailer so they're not bothered about those.
     
  9. whatever61

    whatever61 Registered Member

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    Great, this is the answer I wanted to know. Thanks!
    Just want to make sure, if you are sure about it? :) I read once that someone was NOT opening resolution cases and still got suspended because of too many refunds (I don't know exactly, maybe he did something else wrong, but that's the reason I am verifying).
     
  10. Darren9682

    Darren9682 Regular Member

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    My advice would be to find something to sell that you don't pre expect you'll get a ton of refunds on.
     
  11. whatever61

    whatever61 Registered Member

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    I am a buyer, not a seller. Please read the Original Thread properly..
     
  12. replaced

    replaced Newbie

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    They might have a problem with a refund rate of 15%-20%. That's without a dispute or claim arising. The reason why is because they'll consider you a higher credit risk. It's one of the criteria acquirer banks use for increasing processing limits or performing risk analysis on merchant accounts. I wouldn't let this worry you from trying to do what you want to do so go for it. I doubt they'd close your PP account for high refund rate, they'd probably call you first if there's a problem. Or call PP and ask?

    Ok, now I just re-read your first post. I got no idea, but if you're asking every merchant for a refund and a PP rep finds this out, they'll probably ban you.
     
    Last edited: Aug 8, 2013
  13. LukesDad

    LukesDad Junior Member

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    The question was:
    Please read the Original Thread Properly.
     
  14. Darren9682

    Darren9682 Regular Member

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    You're right, my apologies. In that case if you have a valid reason for the return, IE item is damaged then you should be fine. The only time they would ban, suspend or limit you for that was if it was suspicions. for example same type of product returned, items that are known to be targeted by scammers ( Xbox 360's for their working parts for example ). So no you should be ok.
     
  15. eBayStealths

    eBayStealths Regular Member

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    As someone stated before, eBay I don't think really cares about that type of stuff when it comes from buyers, but as far as PayPal they do really care. I have gotten a call from PayPal asking me about this. However you should work it out with the seller, instead of filing a case against them. This will help out both you and the buyer! Hope I can help! :)
     
  16. MickMcG

    MickMcG Power Member

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    ebay owns pp so they know everything that happens on there... also, i think the problem u would encounter would be with pp not with ebay, but by having a problem with pp, means ebay will close ur account too. the question u havent answered though is, are the transactions u are getting refunded for, cancelled by the seller? if yes, this could be a problem for u, if not, u will be fine ;)
     
  17. whatever61

    whatever61 Registered Member

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    Sorry, I missed your reply somehow.

    I had lots of more refunds and no problems yet. my refund rate is definitely more than 20%..
    anyway, yes, it's cancelled by the seller. How else can it be cancelled?

    Actually its like that:

    I contact the seller telling him the product has a problem. He tries to provide me with automatic answers support. I still say it doesn't work. He then refunds me. That's it :)
     
  18. Lenzy

    Lenzy Newbie

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    I'm curious, this thread has been open for 3 years, did they ban you?
     
  19. whatever61

    whatever61 Registered Member

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    Nope. That last reply was made just couple of days ago..