I have been reading recently that eBay suspends buyers who return more than 20% of the bought items. As a precaution I want to know if in my case it's counted as a return by eBay: I am a frequent buyer. When there's a damaged item, I contact the seller to tell him about that (through eBay messaging system). In some cases I get refunded. I DO NOT open any resolution case or anything like that, just send a message. The refund is done directly in Paypal, afterwards I leave a positive feedback. Does this count as a return for eBay? imho they don't even know about this refund, but maybe they have some access to Paypal or something like that... Anyone has an answer for this?