1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can anyone recommend an US outbound call center?

Discussion in 'BlackHat Lounge' started by meathead1234, Nov 21, 2014.

  1. meathead1234

    meathead1234 Moderator Staff Member Moderator Premium Member

    Joined:
    Sep 24, 2008
    Messages:
    3,816
    Likes Received:
    13,934
    Hello,

    Per the title, I'm looking to test out an outbound call center. Need to be US based. High quality. Not particular high volume to start. 24 hours/day.

    I'm looking for recommendations where someone has used a company. Please don't just post random links after Googling :)

    Thanks!
     
  2. tony_d

    tony_d Elite Member

    Joined:
    Jun 22, 2013
    Messages:
    2,581
    Likes Received:
    3,164
    Location:
    1600 Amphitheatre Parkway, Mountain View CA
    I've had quite some exposure to the industry - both as a client, and an operator with mid-XXX seats.

    Don't bother with small operators - they might sound like a good idea, but there's a reason they're small.
    I suggest you go talk with large players like TeleTech or TelePerformance - both still have significant operations in the US, and each have massive workforces (TT around 30 or 40k, and TP around 200k).

    As at a year ago, I know that TT had setup a team to specifically chase down smaller accounts (presumably like yours would be).
     
  3. Digitalgangstor

    Digitalgangstor Newbie

    Joined:
    Jun 19, 2014
    Messages:
    39
    Likes Received:
    4
    Location:
    I Do Reddit Marketing hmu.
    Smart keeping it US only. I had a horrible experience taking a callcenter out to the phillipines.
     
  4. meathead1234

    meathead1234 Moderator Staff Member Moderator Premium Member

    Joined:
    Sep 24, 2008
    Messages:
    3,816
    Likes Received:
    13,934
    bump...........
     
  5. mohsinmirza

    mohsinmirza Junior Member

    Joined:
    Sep 11, 2012
    Messages:
    131
    Likes Received:
    9
    I am running a small call center with 4 other members but we only in hardcore selling for hi tech items and not particularly interested in average ticket's items of any type

    hey i am also interested to know how to get direct clients for common call center projects like energy,cable, entertainment etc so that i hire people with accents and make profit outsourcing
     
  6. FrankyOne

    FrankyOne Junior Member

    Joined:
    Dec 3, 2014
    Messages:
    126
    Likes Received:
    7
    I replied in another post. I am very interested to join a similar team.

    Would you mind to post me so companies that are open to outsource their job, therefore I can offer my time rather than ask to be employed?

    Kind Regards.