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Call Tracking and Call Recording

Discussion in 'Adwords' started by str8thustler, Sep 23, 2009.

  1. str8thustler

    str8thustler Power Member

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    Hey guys,
    I am wondering if anyone can give me any info on how to setup call tracking and call recording after a customer comes to one of my clients websites? I fell that marketing my clients websites for adwords would be a lot easier if I could track there incoming calls from there website and record the calls. Any help would be greatly appreciated.
     
  2. Viral

    Viral Registered Member

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    You'd need to tell the client to call with a "code" or programmaticaly have an IVR/PBX setup. It depends on your needs and budget for the idea.
     
  3. str8thustler

    str8thustler Power Member

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    How could a number be setup that is only placed on the website that counts how many calls come in and can be recorded?
     
  4. Viral

    Viral Registered Member

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    Easy, asterisk development.

    VoIP Solution: Direct-In-Dialing Number -> Asterisk PBX -> Call Handling (record calls to database) -> Connect to whoever you want after
     
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  5. Viral

    Viral Registered Member

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    A quick side note, if your going to 'monitor' calls you must tell the caller that you are.
     
  6. yoaussie2

    yoaussie2 Registered Member

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    you could ask your client if they can use a unique phone number for this purpose. If they have a spare line in the business, use it on the landing page, all calls to this number could be counted.

    or, setup a click to call solution, they are very cheap in the states

    not sure about call recording though
     
  7. gulp86

    gulp86 Junior Member

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    Ok.
    Here is the definitve answer.

    Ringcentral (0800) redirected to a SkypeIN number with Pamela plugin installed.

    Rincentral provides toll free numbers, u can login and see all the incoming calls.
    What u do is redirect the incoming calls to a SkypeIN number and Pamela (plugin) will answer autoamtically the calls with ur voicerecorded message.

    U can hit the GREEN button if u think im beautiful.
     
  8. christian0206

    christian0206 Newbie

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    You need to setup this with Asterisk. It can handle everything you are wanting and a lot more. Send me a message and I can help set this up. gdtimes87@gmail.com
     
  9. ClThis

    ClThis Regular Member

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    FREE WAY: Use the REGULAR NUMBER and ad an EXTENSION (fake)

    800555 5555 ext 123

    Just have them ask for the extension



    Or do anything above ^^^^
     
  10. nodoubtgq79

    nodoubtgq79 Junior Member

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    use Marchex......very big company

    i haven't tried anyone else..so dont know what's out there but they everything i need
     
  11. SuperLinks

    SuperLinks Elite Member

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    We use Fonality here and have had a wonderful experience, it's a hosted PBX system that you can get fully up and running with INBOUND call recording, it's a great way to monitor customer service, and any inbound phone calls for QA.
     
  12. KGreen

    KGreen Newbie

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    For clients, I set up an if by phone account. They'll do call recording and integrate with Google analytics and call tracking.