How many leads are we talking about here? And what type of leads? How are the leads generated? How often is the list getting refreshed? Are you considering off-shore centres? Hiring established call centres (with complete facilities and workforce) will require you to provide a business plan-- you have to consider how you're gonna be compensating the tele-agents and such.
Yes, have experience; what in detail are you interested in? A bit more specific?
It depends on your product, your targeted group of possible customers, your budget, the geografical location of the company calling, the biz's called etc?
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