Hey Blackhatworld, As I am going to college next year(international bussiness management/law) I have to give up my time consuming IM-projects. I simply dont have the time to maintain it, and after my study, I am probably gonna take up a convenient job. But in the meantime, I need a parttime job to make money for collegelife (beer/fraternity) . I have been looking for jobs and I found that outbound callcenter agents are really in demand currently. As that is also a form of marketing, I thought that I would give it a try. When you have applied, you get a 8 hr training in the first week, but because I want to stand out in the crowd of average agents, I wanna get knowledge before I start. As my pay is partially made up by bonuses for selling a product, I really wanna know everything about outbound tele-marketing. Does someone have experience with (preferably free) ebooks or videos that teach you the basics of tele-marketing? Please help me out. Thanks in advance.