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Buyer want to cancel order that already shipped

Discussion in 'Ebay' started by Nadav5544, Jul 12, 2016.

  1. Nadav5544

    Nadav5544 Newbie

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    Hi,
    A buyer send me a messege that he need to cancel the order cuz he move from the country (USA)
    the product alreadt shipped from UK to USA
    I have any option to cancel the order and refund him?
     
  2. lemon

    lemon Junior Member

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    contact the shipper and see if they can reverse the package. Let your buyer know he will still be on the hook for the shipping charge, or eat the cost if you are worried about the neg.

    Did you ship the product out in a timely manner? if the buyer had to wait 5+ days for shipping he may be expecting a full refund.
     
  3. Nadav5544

    Nadav5544 Newbie

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    I do a dropshipping from amazon UK
    they sent the product 5 hours after he buy the product
     
  4. lemon

    lemon Junior Member

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    That sounds like a pretty weak excuse. Your buyer bought something and then suddenly realized they were leaving the country the next day? I'd definitely make them return the order at their expense.
     
  5. Nadav5544

    Nadav5544 Newbie

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    Probably he is lying
    But because I'm a begginer seller, I prefer to help everyone
    I sent a messege to amazon mybe they have a option to return the product
    he cant give me a negative feedback because of this right?
     
  6. lemon

    lemon Junior Member

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    if you mutually agree to cancel the order he cannot leave negative feedback. Sadly, if you do not give a 100% refund he can leave neg feedback, that is the unfortunate reality of ebay.
     
  7. Nadav5544

    Nadav5544 Newbie

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    So it is better for me to try to find a way that he will return the product
    Ohhhh its not fair!!!!