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Buyer trying to do a chargeback on paypal, payment sent as "friends or family" gift

Discussion in 'Business & Tax Advice' started by frybread, Jan 29, 2014.

  1. frybread

    frybread Registered Member

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    I did some online services for a guy, and he was happy with them.

    Today he opened a dispute on paypal, saying "item not received" - even though there was never any item (this was a service!). Obviously he's trying to scam me.

    He sent the money via "gift" or "friends & family" - so there were no fees. I didn't know buyers could dispute payments sent that way.

    What should I do next?
     
  2. Automation247

    Automation247 Regular Member

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    Gender:
    Male
    Occupation:
    Making some $$$
    Location:
    SPAMMING 24/7 FROM SOMEWHERE IN EUROPE
    Home Page:
    if it's a digital product then you're safe.

    Seller protection does not provide protection for:

    Claims, chargebacks, or reversals for significantly not as described.
    Intangible purchases (for example: services, online games, hotels).
     
  3. frybread

    frybread Registered Member

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    But I sell lots of intangible goods, and whenever buyers file a claim, they win.

    I was hoping that because this money was sent as a gift, it gives me (I'm the seller) some extra help. What do you think? Anyone have this happen to them?
     
  4. Snckr

    Snckr BANNED BANNED

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    I get tons of chargebacks for similar items, I always call up PayPal and act professional, they always handle it on the phone and I haven't lost a case since :)
     
  5. haki_master

    haki_master Regular Member

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    When it comes down to chargebacks with credit card company paypal cant really protect you no matter if it is for gift or digital good buyer wins in that case
     
  6. frybread

    frybread Registered Member

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    It wasn't a chargeback, they simply "disputed" from paypal saying "item not received"

    Anyway, this was resolved. The person felt bad and cancelled the disputes - which totaled over $700. Phew!
     
  7. Numbuh362

    Numbuh362 Elite Member

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    Simple solution is to call up paypal and explain what had happened.