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Buyer claims unauthorized payment in paypal for ebay purchase.

Discussion in 'Ebay' started by Old Dog, Jan 21, 2017.

  1. Old Dog

    Old Dog Newbie

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    Buyer makes purchase on 1/16 and I shipped on 1/17. Item was delivered on 1/20 and buyer opens claim in paypal today 1/21.

    This guy paid via paypal but apparently funded the account with a credit card. The email from paypal stated:

    "We recently notified you that a payment you received was made without the account holder's permission, or was the result of a transaction error."

    And this:

    "The buyer has asked their credit card issuer to reverse this payment. We've placed a temporary hold on this transaction while we investigate."

    In paypal this is what it states:

    "The buyer has filed a claim stating this transaction was made without the account holder’s knowledge or consent or transacted in error. Please click Resolve Claim Now to view your options to resolve this issue and how to provide relevant information that will help in PayPal’s investigation. We must receive your response by 7 calendar days from case creation in order to include your input in our investigation."

    This buyer joined ebay on 12/16/16 and has feedback of 15 so apparently has been on a buying spree as not all sellers automatically leave feedback upon purchase. I will be contacting a couple of these sellers and ask if perhaps he has done the same to them.

    Paypal says I am eligible for seller protection. I printed the label through Ebay using the address provided there and it does match the address in the paypal transaction.

    Of course I will be uploading the tracking number that shows the item was delivered. I was just wondering if there is anything else I could do in order to win this dispute in paypal.

    Any advice or suggestions would be appreciated. Thanks.
     
  2. MMOalex

    MMOalex Registered Member Premium Member

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    Provide any and all documents related to that order to PayPal and pray to god that they dont refund the buyer.

    That is honestly everything you can do.
     
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  3. speeder33

    speeder33 Junior Member

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    You have little chance of winning here. Paypal almost always sides with the buyer, especially if they do a chargeback on their credit card.
     
  4. Old Dog

    Old Dog Newbie

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    Thanks for the vote of confidence.
    I actually think I have a good chance of at least being covered by paypals seller protection. The item was sold through Ebay and I have shipped using their shipping label platform. The item was shipped to the address provided in ebay and it matches the shipping address in the paypal transaction. The tracking shows delivered within 3 days of being shipped.
    I ask for advice or suggestions about how to proceed in my original post... Not opinions. So your post is very unhelpful and negative so therefore is a waste of my time.
     
  5. Old Dog

    Old Dog Newbie

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    I wanted to follow up on this thread. Just got the email today that paypal has released the hold on my funds and the money is now available in my account. The case is now closed.

    The buyer did get his money back as well.

    All I had done was upload the tracking # and explained that I printed the label through Ebay and the confirmed address was an exact match in both Ebay and Paypal.

    They did email me asking for documentation showing proof of shipping:
    "We'll accept any documentation that shows the shipping date, the shipping address, and official acceptance (like a postmark or receipt) from the shipping company. Proof of delivery is an acceptable alternative to proof of shipment."

    I did not get a chance to visit my local post office to get any type of documentation and was planning to do it tomorrow. But apparently the tracking number and explanation I provided was enough for them to deem me eligible for seller protection.

    So every once in awhile the good guy does come out ahead even if the scammer got his money back too.
     
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  6. MisterF

    MisterF Jr. VIP Jr. VIP

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    You got a good result there.

    Paypal are a nightmare at times as a seller.

    That being the case, if I am buying anythig over £100 I use my credit card through Paypal for the extra buyer protection.

    There's a seller who is fucking me about about a website and he's got 7 days to sort his shit out or I will do a chargeback through the card and also open a shitlist on here.
     
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  7. Old Dog

    Old Dog Newbie

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    I suspect the fact that the transaction was through ebay had a lot to do with the end result.

    Good luck with your problem, I hope it works out in your favor.
     
  8. MisterF

    MisterF Jr. VIP Jr. VIP

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    Years ago when we were selling through Ebay, everything we sold went out tracked service.
    Far too many scammers trying to pull a fast one.
     
  9. Phunky

    Phunky Regular Member

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    This is why I avoid eBay for absolutely anything. It's a scummy market, and neither eBay nor PayPal cares about sellers. I was in the same situation years ago, and we lost the item and the money. Sadly, I doubt much has changed since then.
     
  10. pawelwilk1991

    pawelwilk1991 Newbie

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    As long as you prove delivery and will communicate with ppal you won't lose chargeback with them. EBay also looks like started caring about good sellers more. It's much easier to get a ban on amazon than on eBay. eBay gives you gazilion chances to fix your situation if you communicate with them properly. At least that's what I know from my experience.
     
  11. dolomite310

    dolomite310 Junior Member

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    Glad you got your money back and I completely agree with the other guys about eBay. I've had a couple instances where people have tried scamming me. One guy told me he needed a replacement for a broken car part. He waited a few days and reported that the part I sent him was broken which gave him enough time to install the part I sent and had to fight with PayPal for nearly a month.
     
  12. aff219

    aff219 Junior Member

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    I would advise you to contact ebay AND paypal (ebay first) and discuss the situation with a rep. the most important thing will be to keep calling back until you get a NATIVE ENGLISH SPEAKER - if its a hajeeb end the conversation or just hang up as they'll be all but useless in this situation.

    you could also try asking for a supervisor immediately, they tend to be better at detailed unique issues than standard hajeebs

    discuss the issue, be friendly, point out they have a brand new account and you have a strong track record. The end goal is going to be trying to get them to cover the loss out of their pocket (which they CAN and WILL do as long as its not like 200 bucks)

    depending on the amount the transaction was for this may be an easy or difficult goal. Focus on being friendly and likable. Try to make them your buddy during the talks, if you can, you win.

    more detailed information on how to handle situations like this can be read in my thread here:

    https://www.blackhatworld.com/seo/got-questions-about-ebay-ask-here.883878/

    it's not the exact same scenario, but the goals are going to be the same.
     
  13. Old Dog

    Old Dog Newbie

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    I appreciate your reply but the issue has already been resolved as you can see from my above post.

    I believe that the reason that my funds were released is because I print my labels through Ebay and paypal is the funding source for purchasing the label. The tracking number is automatically uploaded to Ebay as well as in the Paypal transaction when I do this. As long as I do not change the confirmed address I am eligible for seller protection from both ebay and paypal. Or so they say.

    If I had used a site like stamps.com, purchased postage at my local post office, used a dropshipper or another shipping service such as fedex or ups then I would likely have been in for a fight to prove the item had been shipped or received.

    I am sure many people have horror stories about dealing with this same situation using eCommerce sites and or dropshipping. As I always package and ship my products from home and print my labels through ebay, I actually have a little faith in the seller protection policy for now.

    Good luck to any and all that may experience this in the future.