I did try to contact your support about these orders and they were replying but they kept on promising the same thing for the past 96 hours and these orders still haven't started:
After working with Bulkfollows for more than a year, we still suffer from idiots in their customer support. Most probably they have nothing common with Homosapiens. They don't give a shit, they do not help. It's always a fight with them.
After spending many thousands of US dollars and having ELITE status, we feel very bad, if we have to communicate with these "people".
The only hope is their contact in Skype, but if you need a prompt support (like right now, cause I'm fighting with idiots for almost 24 hours), you still need to wait for certain time.