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Bo & Freq, A different prospective?

Discussion in 'BlackHat Lounge' started by Oakley, Dec 14, 2008.

  1. Oakley

    Oakley Regular Member

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    This is bothering me.

    I have purchased from bo and frequency in the past and undoubtedly will in the future.

    I think they are stand up guys, but at the same time I honestly believe I know what most everyone on the shit list means when they rip them apart.

    My Story with bo and frequency:

    Purchased a product and could not for the life set it up to work.

    After 3 days of deleting and reinstalling and rereading the directions with what I considered poor support I was pissssssed offfff!

    But I kept my cool? low and behold we started communicating. I mainly dealt with bo, I felt I should have been #1 and they should have solved my problem immediately, which they didn't.

    But they never quit on me and I never disrespected them or went public on their forum or BHW.

    As far as the product, got it installed and it worked. Not at my speed but they supported their product and we finally succeeded in a finished working product.

    Now I never threatened, demanded or took action to get my way, I bit my tongue, and "waited for them".

    Moral of my story, not saying this is how it should be, but saying this is how it is, at least for now when dealing with these guys:

    - I believe if you are going to purchase a product from anybody, you should research them; I did and realized I may not get immediate attention regarding support but the end product would be worth the inconvenience, so their actions were not 100% surprising.

    - I believe if you purchase their products, you will get what is promised, listen, they been around to long, I believe they do know what they're doing, but they could use a few customer service lessons.

    That being said, when I need a product, I usually look to them first.

    So, if you purchase from bo & freq:

    - Be patient, they will not come running, they will communicate, but will not be at your beckon. SO DON"T EXPECT THIS!

    - Do not threaten, I seriously think when you do that they forget "Who paid" and take it personally (When they shouldn't, but they do)



    I hope every buying customer who is pissed get what they deserve ? a working product, or an apology and a full refund. And every non-paying bhw member stays out of it.

    I hope bo and freq come to realize that every customer deserves to feel like they are the only customer in the world and are #1 (successful business owners understand this) and come to understand and look from a customers perspective who is frustrated and just wants their help and understanding, realizing the customer is not personally attacking them.

    I also hope bo and freq continue turning out good products, as I see them as a positive source of usable products and knowledge.

    Kudos to you guys as it looks like you are implementing a ticket system for customer service.
     
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  2. Oakley

    Oakley Regular Member

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    Hi helloall , hope you and others don't misunderstand - I don't have a problem with them.
     
  3. havokb8

    havokb8 Guest

    It seems clear to me that they release so many products it seems like it is too had for them to maintain support for them as they are only 2 people........so i dunno it looks like they are coming up with new support system
     
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  4. ddf1980

    ddf1980 Junior Member

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    smh @ this...why are people still making threads/posts about these guys? Let..it..gooooooo.
     
  5. cashcorp

    cashcorp Jr. VIP Jr. VIP

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    What the havok man said,

    You must remember theres only two of them...SLOW service should sort of be implied..

    There software is custom made, and rarely saturated. If you want the luxury of getting your hands on what I like to call "blackhat bots" (Where sales, for the most part;come in via this forum) then you need to realize there not software giants. There just two regular IMers, who can program like hell.

    So dont treat them like a software giant. And dont be surprised when they dont act like one.

    Until they upgrade/design a support solution either figure this out yourself (ok I told you. So just remember it)

    Or dont buy something and then bitch about it.

    I know it sucks. I recently purchased xrumer, and it took almost a week for me to get all the support I needed to set everything up properly.

    S'just how it is. Take it, or someone else will.


    Edit:
    Speak of the fucking devil.

    Bodeezys new support system
     
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    Last edited: Dec 14, 2008
  6. cashcorp

    cashcorp Jr. VIP Jr. VIP

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    Mhmm....

    and that could be burned through within a month if they hired someone with there personal level of skill to provide support. Remember now, support is worthless if the person on the other end doesnt know how to fix your problem.

    Unless your interested in talking to an indian, who has no fucking clue whats going on anyways-Like I said, S'just how it is.

    Anyways theyve added a new system, see my above post.
     
  7. sinewave

    sinewave Senior Member Premium Member

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    If they can't come up with the support soon, I wouldn't recommend these products. Buyers Please Beware.
     
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    Last edited: Dec 14, 2008
  8. cashcorp

    cashcorp Jr. VIP Jr. VIP

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  9. justthinking

    justthinking BANNED BANNED

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    Holy sh1t, did I read that right? An exec VIP against bo and freq? Another exec vip? I can't fucken believe it.

    Hold on to your hats BHW.
     
  10. sinewave

    sinewave Senior Member Premium Member

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    I wouldn't recommend a vendor that treated you that way. I hope you get it worked out. Not all Exec. VIPs are so unscrupulous.
     
  11. sinewave

    sinewave Senior Member Premium Member

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    Um, yeah. Did you see me as less than honest?
     
  12. Donnie Darko

    Donnie Darko Regular Member

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    They might be a little slow when it comes to provide support but they are trying their best I think. They are dealing with a lot of people, and SS is not an easy thing to set up and get going. I'm far from being a newbie but I needed tons of help before I get it up and running totally, it took me 2 weeks.
     
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  13. justthinking

    justthinking BANNED BANNED

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    No, I have never seen you as less than honest. I didn't mean to imply as much. In fact, I have found you to be a great member of BHW. My apologies.

    I was just commenting that many Exec VIPs come to their defense for some reason. You stated your position clearly, but it is against the norm for an Exec VIP to say something negatively about another Exec VIP.
     
  14. sinewave

    sinewave Senior Member Premium Member

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    Yes, we come to the defense of the defensible. However, when anyone--be they Ex VIP or otherwise--becomes indefensible, one or more of us stop defending.

    I'll defend bodeezy & frequency when I see better evidence of customer satisfaction from this vendor.
     
    Last edited: Dec 14, 2008
  15. fazee

    fazee BANNED BANNED

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    Hey guys,

    I will be managing a new support system bodeezy has started, if you need support or any sort of help:

    Open a ticket at: http://bodeezy.com/help

    We will solve all your questions!

    Thnx
     
  16. Oakley

    Oakley Regular Member

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    Yeah I like what cash said exactly, they aren't giants.

    On a side note, congrates to fazee for joining them, you as many people in this and other threads know their value.

    good luck.
     
    Last edited: Dec 14, 2008
  17. BearyManaLow

    BearyManaLow Executive VIP Premium Member

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    I'm sure that they've expanded their support team because I'm Support2! Like Fazee said, feel free to drop a help desk ticket if you need anything, we'll be more than happy to assist you. Anyways, I myself have actually never had that problem of having to delete, re-download, or anything like that with the programs...I just follow the instructions to the letter. If you guys really need help I'm sure you can find the new support team member's messengers on the forum. I hope you guys the best of luck and this better not turn into a shit thread or pofecker is going to get PISSED!
     
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