This is bothering me. I have purchased from bo and frequency in the past and undoubtedly will in the future. I think they are stand up guys, but at the same time I honestly believe I know what most everyone on the shit list means when they rip them apart. My Story with bo and frequency: Purchased a product and could not for the life set it up to work. After 3 days of deleting and reinstalling and rereading the directions with what I considered poor support I was pissssssed offfff! But I kept my cool? low and behold we started communicating. I mainly dealt with bo, I felt I should have been #1 and they should have solved my problem immediately, which they didn't. But they never quit on me and I never disrespected them or went public on their forum or BHW. As far as the product, got it installed and it worked. Not at my speed but they supported their product and we finally succeeded in a finished working product. Now I never threatened, demanded or took action to get my way, I bit my tongue, and "waited for them". Moral of my story, not saying this is how it should be, but saying this is how it is, at least for now when dealing with these guys: - I believe if you are going to purchase a product from anybody, you should research them; I did and realized I may not get immediate attention regarding support but the end product would be worth the inconvenience, so their actions were not 100% surprising. - I believe if you purchase their products, you will get what is promised, listen, they been around to long, I believe they do know what they're doing, but they could use a few customer service lessons. That being said, when I need a product, I usually look to them first. So, if you purchase from bo & freq: - Be patient, they will not come running, they will communicate, but will not be at your beckon. SO DON"T EXPECT THIS! - Do not threaten, I seriously think when you do that they forget "Who paid" and take it personally (When they shouldn't, but they do) I hope every buying customer who is pissed get what they deserve ? a working product, or an apology and a full refund. And every non-paying bhw member stays out of it. I hope bo and freq come to realize that every customer deserves to feel like they are the only customer in the world and are #1 (successful business owners understand this) and come to understand and look from a customers perspective who is frustrated and just wants their help and understanding, realizing the customer is not personally attacking them. I also hope bo and freq continue turning out good products, as I see them as a positive source of usable products and knowledge. Kudos to you guys as it looks like you are implementing a ticket system for customer service.